Candidate Information Name Available: Register for Free Title Customer Service Representative - Work From Home Target Location US-TX-Burleson Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Autry Dr. Burleson TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveI am a detail-oriented and highly organized professional with years of experience as an office assistant and customer service in healthcare. I am Seeking a position where I can leverage my strong communication skills, problem-solving abilities, and attention to detail to contribute to the efficiency and effectiveness of the team.
WORK EXPERIENCE AND SKILLSRegistered Nurse: Mesa Spring,                                                          August 2022   Current
      Support the organization, program, and unit philosophy of care      Coordinate and deliver quality general and psychiatric nursing care to patients      Ensure medical Orders are followed, initiate and follow treatment planning      Act as a patient advocate at all times      Patient assessment, medication administration, and education of patient and legal representatives/parents      Use of de-escalation techniques and restrains with the help of CPI techniques      Getting consent from legal guardians or child protective services in regard to psychotropic medications      Educate patients on healthy coping mechanisms      Proper and accurate documentation of patient care      Daily chart checksCustomer service/Office Assistant: Family and Healthcare Solutions Inc. Washington DC.             Feb. 2018   July 2022      Handled over 50-100 calls daily both inbound and outbound      Provided exceptional customer service by answering all customer's questions and escalating some when needed.
      Communicated company information to clients and prospective clients while increasing the company turnover rates      Listened actively, showing empathy and acknowledging clients/prospective clients while responding to their demands according to company policies.
      Effectively communicated with the interdisciplinary team and employees and scheduled employees for open shifts and meetings      Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning documents.
      Record daily work hours of all employees in a computer software called Allegheny.
      Create Excel and Microsoft Word documents carrying the duplicate records on Allegheny.
      Review employees  folders to ensure documents are up to dateEducation      Bachelor of Science in Nursing, Indiana State University.      Diploma in Business Management and Administration, University of Bamenda, CameroonSkills      Excellent communication and problem-solving skills, experienced in managing customer expectations and resolving complaints.      Attention to detail.
      Proficient in managing paperwork, data entry, and maintaining organized filing systems.      Familiar with Microsoft Office Suite (Word, Excel, Outlook), and other relevant software.      Strong attention to detail ensuring accuracy in documentation and data entry.      Good time management skills and ability to handle multi-task efficiently and still, meet deadlines.      Familiar with medical terminologies
      Good understanding of HIPPA      Ability to navigate multiple screens and systems.