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Click here or scroll down to respond to this candidateCandidate's Name Sr
Street Address E Rexford Dr
Newport News, VA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Work Experience
General Manager
EVO Entertainment Group-Hampton, VA
November 2023 to Present
Brand ambassador of EVO Entertainment Group s dine-in and traditional theatres,
bowling, virtual reality, food and beverage, and gaming operations. I am responsible
for coordinating events and strategizing ways to create new avenues for revenue and
maximising sales to achieve EVO Entertainment goals. I also provide leadership and
development to the management and team members with the goal of creating a
professional and safe work environment that gives everyone the tools they need to
succeed.
Responsibilities
Trains, coaches and develops team members in their specific job functions
Interviews, hires and evaluates team members
Prepares administrative reports and special reports for senior management/corporate
office
Responsible and accountable for cash handling procedures and policies to avoid
discrepancies
Inspects building (including parking lot and lawn), and equipment conditions
Initiates repair and maintenance on building, property and equipment according to
company policy
Organises and conducts team meetings and training sessions
Controlling costs, including all direct operating expenses; purchasing and ordering
inventory and other supplies needed for daily operations
Monitoring risk management as it pertains to venue, i.e., team member and guest
safety, loss prevention, emergency situations, and the proper handling, reporting and
investigating of accidents.
Ensuring team members meet EVO Entertainment guest service standards by performing
daily opening, closing, operational, and administrative duties and proper staffing in
each area
Working effectively with supervisors, peers, subordinates, guests, vendors, and
corporate partners Performs other related duties as necessary or assigned
General Manager
T.G.I Fridays-Williamsburg, VA
September 2021 to October 2023
To lead a team of Restaurant Managers and Team Members in the execution of an
excellent Guest experience resulting in increasing guest counts, sales and MOP growth.
To ensure decisions and actions are in alignment with the Credo and Values and all TGI
Friday's standards are met. To select, coach and develop Team
Members. Key Responsibilities & Accountabilities Manages all day-to-day restaurant
operations with a focus on delivering a great
Guest experience; directly supervise and support 36 Managers and all FOH and BOH
hourly Team
Members; manages all profit and loss centres. Aligns all behaviour with the Credo
and Values. Executes on all brand standards through managing and coaching
Team Members and Managers. Frequently interacts with Guests to ensure they receive
the Fridays Service Style experience; follow up on any issues and complaints they may
have to ensure Guest Satisfaction. Follows the Bubble Theory to proactively run a
shift and anticipate Guest needs. Follows the Hamburger Stand
Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
Identifies opportunities to drive sales, traffic and return visits with a 4-wall
mentality; oversee implementation of local store marketing and national marketing
promotions.
Determines current and future staffing needs in the restaurant to ensure an adequate
number of talented
Team Members are available to deliver a great Guest experience. Identifies and
develops high potential Team Members and Managers to fill future openings. Provides
ongoing and honest feedback, coaching and development to managers and Team Members.
Evaluates performance fairly and frequently and holds managers and Team
Director
Chick-Fil-A-Washington, DC
July 2018 to September 2021
Responsibilities
Maintain and ensure a safe facility environment including standards for maintenance
and upkeep of unit's equipment, food production and handling, cooking, housekeeping,
sanitation, dress, cash control, and employee hygiene. Notify Operation partners of
all unusual events, circumstances, or other safety or quality control issues.
Forecast and analyse sales,labor, and profit and ensure compliance with established
budget. Schedule, supervise, and participate in the operational duties specific to the
unit.
Responsible for inventory and placing orders 3 times a week at an average of
90k a week and sales of approximately 4.3 million annually.
Manage 40-55 employees. Including hiring, terminating, disciplining.Ensuring
that all applicable laws are followed in these procedures.
Respond to customer inquiries and resolve customer complaints
Food Service Director
Bethesda Naval Hospital-Bethesda,
MD July 2006 to July 2018
Maintain accounting records, daily reporting requirement, and
Maintain and ensure a safe facility environment including standards for maintenance
and upkeep of kitchen equipment, food production and handling, cooking, housekeeping,
sanitation, dress, cash control, and employee hygiene. Notify the District Manager of
all unusual events, circumstances, or other safety or quality control issues.
Monthly food audits by the client, Military and company inspectors.
Responsible for inventory and sales of approximately $2.2-3.5
Million annually
Act as Company's point of contact with client. Maintain and enhance the company's
image when interacting with clients, guests, associates, and vendors.
Education
Gwynn Park High School
Skills
Leadership Customer Service Organization Training
Reference
Leadership
Customer service
Profit & loss
Supervising experience
Hospitality
Interviewing
Restaurant experience
Marketing
Accounting
Training & development
Organisational skills
Time management
Certifications and Licences
ServSafe
Food Handler Certification
TABC Alcohol Server licence
Joseph Tucker
Regional Director
3302 Crossman Drive
Porter, Texas 77365
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
June 20th, 2024
To whom it may concern:
It is my pleasure to offer a recommendation for Candidate's Name for the open role he applied for
with your company. I have known Eric for a bit of time, both in a personal and professional
setting. We worked together during his tenure with EVO Cinemas, where I served as both his
supervisor and mentor, during which he quickly displayed his ability to learn and adapt. Eric also
has a track record of making solid business decisions that always reflect the best interests of the
company and their patrons. His knowledge is terrific as well as being very innovative on any
project he is working on.
Regarding Eric s character, there is no doubt that he is very determined and adaptable to new
challenges and situations. He is a dedicated individual of integrity and consistently displays
genuine concern for everyone.
Your company would see an immediate return-on-investment by entrusting Eric in this open role.
He does not shy away from a challenge and requires little oversight. In fact, you will find it
difficult to hold Eric to a higher standard than he holds himself.
Please feel free to contact me directly with any questions. Thank you for your time and
consideration.
Sincerely,
Joseph Tucker
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