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| | Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEAttention to DetailActive Listening SkillsImproving Customer ExperienceBuilding Customer LoyaltyPositive AttitudeTeamworkSupportTime ManagementInterpersonal SkillsComplaint ResolutionCommunicationPatienceProblem SolvingService-Based SellingMS Excel, PowerPoint, WordMicrosoft Office SkillsOrganizational SkillsCritical Thinking SkillsDecision MakingProduct KnowledgeCross Selling / Up-SellingEnhanced expertise is team performance and maximizing customer satisfaction by strategically multi-tasking and managing all aspects of customer service. A talented leader successful at training and mentoring employees to promote the culture of collaboration and continuous improvement while providing top-notch hospitality and service to both customers and employees.EXPERIENCEFROM 2010 PRESENTLY EMPLOYEDSTORE MANAGER, burger kingHire and train staff.Create and edit menus.Order ingredients and beverages.Keep a record of income and expenses.Talk to customers to receive feedback on their service.Open and close the restaurant daily.Motivate staff during busy shifts.Ensure that staff members are available for shifts.Ensuring incoming staff complies with company policyTraining staff to follow restaurant proceduresMaintaining safety and food quality standardsKeeping customers happy and handling complaintsOrganizing schedulesKeeping track of employees hoursRecording payroll dataOrdering food, linens, gloves and other supplies while staying within budget limitationsFROM 2006-2010ASSISTANT MANAGER, BURGER KINGImplementing workflow procedures based on direction from the company's Store ManagerEmployee OversightMaintains the cleanliness and appearance of a fast food dining space including tables, floors, ordering counter, condiment stand, drink dispensers and trash receptacle areas.Monitors when dispensers need to be refilled, trash needs to be emptied and soda fountains maintained.Both counter and drive-thru ordersPreparing foodEDUCATION1985-1989GENERAL EDUCATION, TAMPA BAY TECHNICAL HIGH SCHOOL |