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Click here or scroll down to respond to this candidateContactPHONE NUMBER AVAILABLE (Mobile)EMAIL AVAILABLELINKEDIN LINK AVAILABLEcrawford-Street Address (LinkedIn)Top SkillsPostman APIDebuggingSoftware TroubleshootingLanguagesEnglishCertificationsOneNote Quick TipsLearning Jira (Cloud Edition)Learning Confluence 2018Introduction to AWS for Non-Engineers: 1 Cloud ConceptsIntroduction to AWS for Non-Engineers: 2 SecurityStephen CrawfordQA Analyst II at EnvestnetGreater Seattle AreaSummaryExperienced QAE with a demonstrated history of working in the tech industry. Skilled in Test Planning, Testing, Test Cases, and Software Quality Assurance. Strong professional with an extensive background at some of the most successful companies in the world. ExperienceEnvestnet, IncQA Analyst IIOctober 2021 - May 2024 (2 years 8 months)Seattle, Washington, United StatesCollaborate with team of product managers, developers, business systems analysts and QA Analysts across spread locales to ensure that high quality code is delivered.Create both defects and test cases in Jira.Use Developer Tools within both Chrome and Edge to debug API errors.Use Postman to do backend testing of API's.Work in an Agile/Scrum environmentCreate extensive documentation on a variety of SDLC processes (How to create a defect, how to write test cases, how to get proper debug information, etc.)Gather QA metrics to measure identified KPI's and adherence to SLA's.Test UI and backend changes for functionality changes and new enhancements, ensuring business requirements and client expectations are met.MicrosoftSenior Software Test EngineerFebruary 2020 - October 2021 (1 year 9 months)Redmond, Washington, United StatesLead Test engineer for Core OS Validation team on the Microsoft Hololens project in conjunction with the US Army.Created all test plans, test cases, wikis, etc., for use in validating software and hardwarePage 1 of 7Creation and triaging of bugs using a variety of tools, such WinDBG, SysInternals Tools, etc.In-depth use of TShell, Powershell & Telnet for running a wide variety of test cases on various hardware platforms.Use Team Foundation Server (TFS), Excel, Word and other tools for test case and bug creation,Work extensively with major stakeholders to provide daily progress updates.Lead team of validation engineers, including training, triaging of reports and bugs, mentoring, etc.AmazonQuality Assurance Engineer IIAugust 2016 - October 2019 (3 years 3 months)Greater Seattle AreaSenior QA leading validation efforts for several teams, including Pricing, Marketplace Experience and Mobile.Owns functional testing for continuous deployment efforts for multiple prominent projects.Successfully validated the release of two high-profile projects, MARS and Amazon Funded Discount (AFD), across multiple marketplaces in North and South America, Europe, Japan, China, etc., accelerating and exceeding revenues in excess of 10M+.Designed and implemented structure of the QA organization, including test plans, test cases, defect tracking, monitoring and analysis, SOPs and best practices, risk planning and assessment, documentation, etc.Works closely with project management, development, accounting and other teams to facilitate smooth communication during projects in an Agile environment.T-MobileUAT LeadMarch 2016 - June 2016 (4 months)Bothell, WAWork with a diverse team of developers, project managers, content providers etc., on a variety of projects in a purely Agile environment.UAT, eCommerce platform implementation testing, regression, BVT, etc.Create test cases, User Stories, defects, et al., using Rally, Jira and ALM/ Quality Center.Work with QA management to evaluate and enhance SQA standards, technologies and approaches.Page 2 of 7Provide subject matter expert knowledge on Quality Assurance software, best practices, eCommerce, etc.Verify and implement testing on mobile devices, tablets and desktop environments.Conducted training and mentoring of members of the QA staff. MicrosoftSoftware Test EngineerJuly 2015 - February 2016 (8 months)Redmond, WA English language lead on Windows 10 desktop and mobile Cortana international team. Performed testing of natural language processing and contextual awareness of the Cortana application, including Smoke tests, UAT, Regression testing, etc. Tests included both client and server-side implementation. Create and triage defects using Team Foundation Server (TFS) and TShell. Create and maintain virtual machines using Microsoft Hyper-V. AT&TSoftware Test EngineerApril 2014 - February 2015 (11 months)Redmond, WA Executing test cases (UAT, BAT, Regression, etc.), logging defects in Quality Center, triaging defects and testing multiple Apple and Android mobile devices(e.g., 10 tablets, 8 tablets, phones, etc.). Reviewing requirements, writing and updating test cases, troubleshooting defects and analyzing test results.WelocalizeQA LeadJuly 2013 - January 2014 (7 months)Portland, Oregon Area Lead QA initiatives including managing QA teams of 2 to 20 people and contributing to the testing effort in a hands-on role. Duties include creation of test plans and instructions, scrubbing of defects in JIRA, daily meeting with project manager and development team, weekly reports in order to see trends, creating and maintaining documentation, etc. Work with the QA Manager to evaluate and enhance SQA standards, technologies and approaches.Page 3 of 7 Provide subject matter expert knowledge on Quality Assurance software, tools, and best practices. Conduct training and mentoring other members of the QA staff. Integra TelecomProject ManagerFebruary 2013 - July 2013 (6 months)Portland, Oregon Area Managed company-wide implementation of newly adopted software platform. Worked across multiple teams and channels to ensure testing initiatives were successfully met. Developed and maintained technology project plans, milestone dates and allocation of resources to stakeholders.Intel CorporationSoftware Test EngineerDecember 2009 - February 2013 (3 years 3 months)Hillsboro, OR Worked on multiple high-profile projects, including PC Client Group with other third party vendors on new, innovative technology, HID WiFi/WiDi, with both Android and iPhones, as well as incorporating both RAID and backup technologies and over-clocking of CPU's. In-depth testing and test case writing for overclocking of CPU's, including UAT, BAT, regression, compatibility, smoke, sanity and other types of tests. Produce test documentation and develop tests that provide comprehensive coverage based on documented and undocumented software requirements, including various WHQL tests using Windows Driver Test Manager Studio. Duties include UAT, BAT, functional testing, regression testing, defect creation/validation, hardware/software breakdown and setup in an Agile environment. Give demos of project to various stakeholders across organization to increase visibility. Use of various tools, including IBM Rational ClearQuest, Rally and Jama Contour.SymantecSoftware Test EngineerMarch 2009 - September 2009 (7 months)Beaverton, OR Black box and ad hoc testing on Symantec's Premium Services products. Page 4 of 7 Participate in entire software life cycle, including creation of specifications, creation and modification of test plans and test cases, etc. Debugging of both application and kernel crashes using WinDbg. Lead for both Windows Vista and Windows 7 Logo Certification testing. IBMSoftware Test EngineerApril 2008 - December 2008 (9 months)Beaverton, OR Performed feature, system integration and regression testing on Linux-based Storage Area Network software. Tracking test progress, conveying results; creating defect reports and providing feedback to developers concerning testability, usability and overall design of the product.QualcommSenior Software Test EngineerOctober 2006 - April 2008 (1 year 7 months)Portland, Oregon Area Produced test documentation and develop tests that provide comprehensive coverage based on documented and undocumented software requirements. Wrote test plans and both create and organize test cases, including UAT, BAT, compatibility, smoke, sanity, regression, etc. Duties also included performing feature, system integration and regression testing, tracking test progress, conveying results; creating defect reports; and providing feedback to the developers concerning testability, usability and overall design of the product.McAfee SecuritySenior Software Test EngineerNovember 2005 - June 2006 (8 months)Beaverton, OR Black box and ad hoc testing on a variety of McAfees Enterprise-level security products. Participated in entire software life cycle, including creation of specifications, creation and modification of test plans and test cases, including UAT, BAT, compatibility, smoke, sanity, regression, etc. Debugging of both application and kernel crashes using WinDbg. Lead for both Windows Vista Logo Certification testing. Page 5 of 7 Taught technical classes internally (i.e. Windows Boot Process, Intro to Debugging Windows Crashes, etc.).MicrosoftSoftware Test EngineerFebruary 2000 - January 2005 (5 years)Redmond, WA Software Test Engineer in Windows Core group contributing to several releases, including Windows Server 2003, WindowsXP, WindowsXP SP1 and WindowsME as well as various patches, updates and Service Packs. Headed up beta-repro for Application Compatibility group for Windows XP SP1 release, which included owning process for reproducing and identifying issues, interacting with developers, contacting users, etc. Created internal web site that teaches other testers how to do kernel debugging of crashed applications, as well as stress testing of OS. Symantec3 years 4 monthsProduct Support SpecialistOctober 1997 - February 2000 (2 years 5 months)Eugene, Oregon Area Provided technical support for software applications used by millions of people via phone and the internet. Quality assurance testing on software applications in order to insure integrity of the product before it is shipped to market. Participated in hiring process and training of new employees, including imparting information on company policy, technical specifications of products and effective support techniquesCustomer Service RepresentativeNovember 1996 - September 1997 (11 months)Eugene, Oregon Area Represent largest selling anti-virus software company in the world to a high volume of customers daily. Effectively answer all questions on company's line of products, as well as address customer concerns and complaints, assessing customer's needs and directing them to the correct solutions for their situation. Worked in large, team setting where cooperation is essential for overall success.Page 6 of 7EducationUniversity of OregonBachelor of Arts (B.A.), PhilosophyPage 7 of 7 |
