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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jacksonville, FL Street Address
SummaryCustomer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promoteloyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research,documentation and problem-solving.SkillsUnderstanding Customer Needs Customer Account ManagementCreative Problem Solving Issue and Complaint ResolutionData Entry and Maintenance Customer ServiceCRM Software Calm and Professional Under PressureResponding to Difficult Customers First-Tier Technical SupportPOS Systems and Ordering PlatformsExperienceOnline Customer Service Representative Bed Bath & Beyond - Jacksonville, FL 07/2020 - 10/2022Assisted customers with questions regarding products and services, delivering exceptional experiences throughresponsive service.Maintained composure and patience in dealing with aggressive customers.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Homeless Outreach Private Care - FL 11/2019 - 03/2020Worked closely with disabled or impoverished individuals to locate helpful financial resources and communityprograms.Guided clients through transition to independent living within community.Empowered patients and families to negotiate with resource providers and make decisions on own behalf.Office Assistant Reamerica realistate - Lansing, MI 06/2016 - 07/2019Answered phone calls and welcomed visitors to office.Greeted visitors or callers to handle questions or direct to appropriate staff.Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizationalworkflow.Collected payments, issued receipts and updated accounts to reflect new balances.Maintained business records by updating customer information.Offered diverse clerical support to office team members, managed correspondence, answered telephone callsand tracked documentation.Customer Service Representative Amazon - Jacksonville, FL 03/2015 - 06/2016Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered incoming calls and emails, providing frontline customer support or assistance with product and servicetransactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Demonstrated excellent communication skills in resolving product and consumer complaints.Provided outstanding service to new and long-standing customers by attending closely to concerns anddeveloping solutions.Driver Staff zone - Jacksonville, FL 10/2022 - CurrentHelped clients identify goals, obstacles and strategies for attaining greater fulfillment.Helped clients set weekly goals and plan how to accomplish objectives.Assisted clients with developing life management skills and coping mechanisms to handle daily livingrequirements.Education and TrainingUniversity of Phoenix Tempe, AZSome College (No Degree): Business Administration And Management |
