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Title Store Manager Customer Service
Target Location US-MI-Ypsilanti
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
STORE MANAGERYpsilanti, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking Store Manager professional versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising, and recruiting. Effectively motivate employees to performance excellence and builds a team environment Authorized to work in the US for any employerWork ExperienceStore ManagerBig Lots-Ypsilanti, MIDecember 2022 to Present Managed staff activities Managed store and daily cash deposits Managed nightly register and financial totals Managed the scheduling, recruiting, hiring and training of new store employees Supervised employees to maintain goals to meet corporate objectives Thrived in a highly challenging customer service environment Store ManagerDollar Tree-Ypsilanti, MIApril 2021 to December 2022Oversee all day to day activities of businessEnsure all merchandise is stocked to company planDrove sales to maximize bonus monthlyHired, trained and promoted multiple associatesReduced shrink in target store by a full percentPRO Merchandise Assistant Store ManagerLowe's Home Improvement-Ypsilanti, MIFebruary 2019 to September 2021 Select, Hire, and Develop Talent within store Drive associate engagement, building strong culture thru out store Builds and sustains a culture of operation excellence, overseeing operation processes Models and sets expectations for customer service behaviors within store Informs and execute strategies for sales and service Drive business results and maximizes sales Deliver results in store and departments directly overseeing Continues learning the business, the service needs, and develops others skills MERCHANDISING ASSISTANT STORE MANAGERTHE HOME DEPOT-Livonia, MISeptember 2012 to December 2016 Directly accountable for $27M in annual merchandise sales in a $56M Livonia, Mi store Continually drove Customer Service scores at Livonia, form bottom of Region to middle of Region Supported SM in both locations with overseeing total store operations including planning, forecasting, sales, P&L, staffing, merchandising, and store standards Provided guidance and support to 225-275 employees store-wide with direct leadership over 50-75 associates, Department supervisors, Hardware, Plumbing, Electrical and Garden Mentored 4 Department Supervisors to promotion of Assistant Store Manager. Promoted 9 associates to Department Supervisor. Consistently recognized for meeting and exceeding ll company expectations on annual performance evaluations Selected to lead Store's EOC/VOA committee every year SPECIALTY ASSISTANT STORE MANAGERThe Home Depot-Howell, MISeptember 2011 to September 2012 Oversaw the Top Specialty Store in the Region, recognized at Year End meeting Drove Specialist Engagement, Customer Follow up, and Completing the Sale STORE MANAGERDOLLAR GENERAL-Detroit, MISeptember 2009 to September 2011 Opened Detroit Market, opened 7 stores in the Greater Detroit area Hired, trained, promoted multiple individuals to supervisor an assistant managers Worked with DM on future store locations, set up, hiring, held multiple job fairs Oversaw the day to day activities, monthly merchandising programs, and drove sales Consistent walks by RVP's on successesdriving salesCVS PHARMACYFebruary 2002 to September 2009 Implemented new in stock processes, drove sales A trainer of new associates, ASM's and SM'sEducationAccounting/Finance/HREastern Michigan University - Ypsilanti, MIAugust 1989 to April 1993High school diploma or GED in College PrepFowlerville High School - Fowlerville, MI1986 to June 1989Skills Profit & Loss Merchandising Forecasting Financial Analysis Budgeting Store Management Experience Financial Report Writing Payroll Strategic Planning Retail Management Journal Entries Management Recruiting QuickBooks Bookkeeping Microsoft Excel Accounting Computer skills Organizational skills

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