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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Street Address
SummaryReliable worker with extensive track record in demanding sales, marketing and customer service environments. Strong work ethic and a problem solver working effectively and productively with diverse customers and individual needs.SkillsReport generationReport creationCredit card payment processingCourteous demeanorMicrosoft Office expertiseInbound and Outbound CallingCustomer relationsOffice equipment proficiencyExperienceMedCostCall Center Remote Hopkinsville, KYCustomer Service Representative10/2023 04/2024Cracker Barrel, Cadiz, KYMarch 2023 September 2023Lumeris HealthcareCall Center - Remote Hopkinsville, KYCustomer Service Representative11/2022 08/2023TTEC - Bank of America Credit Card Department Call Center - Remote Hopkinsville, KYCustomer Service Representative07/2020 08/2022Assist customers with their insurance plansAssist customers with ID card replacementsAssist customers with finding a new provider with the networkAssist customers with various pharmacy issuesAssist customers with various plan issuesDocument conversations with customers to notate everything regarding conversationVarious customer service requestsRetail hostess in gift store (part-time)Assist customers with Medicare Advantage plansAssist customers with ID card replacementsAssist customers with finding a new provider within the networkAssist customers with various pharmacy issuesAssist customers with various plan issuesDocument conversations with customers to notate everything regarding conversationVarious customer service requestsField customer complaints and queries, fast-tracking them for problem resolution.Uphold strict quality control policies and procedures during customer interactions.Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Review customer account information to determine current issues and potential solutions.Ask probing questions to determine service needs and accurately input information into electronic systems.Initiate fraud claims and billing disputes as necessarySave More Drugs Hopkinsville, KYCustomer Service Cashier08/2015 - 07/2020Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.Processed credit card, cash and gift certificate payments in electronic computer systems.Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.Answered phone calls to assist customers with questions and prescription orders.Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.Assisted customers to find appropriate products, answered product questions and provided product solutions.Cayce's Pharmacy Hopkinsville, KYCustomer Service Cashier06/2012 - 08/2015Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.Counted and balanced cashier drawers.Welcomed customers, offering assistance to help find store items.Processed customer payments quickly and returned exact change and receipts.Built and maintained productive relationships with employees.Answered phone calls to assist customers with questions and prescription orders.Ebonite International, Inc. Hopkinsville, KYAdministrative Assistant06/1987 - 09/2006Organized and maintained filing and document management systems by coordinating, archiving and purging files.Developed administrative processes to achieve organizational objectives and improve office efficiency.Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.Coordinated communications, including taking calls, responding to emails and interfacing with clients.Provided administrative support to marketing team members, fostering timely project completion.Worked closely with Marketing Department on projects.Education and TrainingHopkinsville High School Hopkinsville, KYHigh School Diploma 05/1982References Available Upon Request |
