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Candidate Information
Title Front Desk Customer Service
Target Location US-PA-Scranton
Email Available with paid plan
Phone Available with paid plan
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HeatherAllabaughStreet Address  Market StreetNanticoke, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEJames A Casey House-Counselor, WILKES-BARRE, PAJanuary 2022-February 2024I counseled men battling Substance Use Disorder and prepared Relapse Prevention Programs individually for the needs of the client. I prepared treatment plans to meet the client's needs. Company was still using paper for everything, so I had to manually write everything out and have individual sessions weekly. In addition to the individual sessions, I also had administered several groups per week with the clients. I spoke to insurance companies, probation & parole officers, child welfare services, and many other social organizations to assist the clients with things such as housing after completion of program ect.Comfort Inn Front Desk Agent-WILKES-BARRE, PAMarch 2020--January of 2022I waited on customers and assigned them rooms at the hotel. I had to fold sheets and towels to assist housekeeping. I had to attend to guests if they had any issues with their room and everything else that is handled at any front desk of a hotel. Providing outstanding customer service was always top priority.Pinnacle Treatment Center Counselor-Ashley, PAJanuary of 2019-March 2020I prepared treatment plans for clients attending a clinic for methadone, in which they attended the facility on a daily basis to dose. I performed supervised drug screening. I prepared Relapse Prevention Plans for clients. I assisted the clients with coping skills to distract them when they had cravings, so they could know how to manage them properly. I dealt with insurance companies, probation & parole, children and youth agency, and several other social organizations to assist the clients needs. SKILLSActive Listening, ExcellentCommunication Skills bothoral and written, organized,planner, work well underpressure, team player,excellent leadership skills,management skills, customerservice oriented andexperience, punctual,preparedCooking, management,painting, landscaping,warehouse, Reach TruckOperator, waitress, bartend,RAMP, DDAP certificationsMicrosoft Word, MicrosoftOffice, Excel, Outlook, ManyComputer programs and am aquick learner.I consider myself to be verytech savvy.EDUCATIONCRESTWOOD HIGH Mountaintop, PA  College PrepClass of 1997My classes were College Prep and I graduated in 1997. 0 BETHEL UNIVERSITY, McKenzie, TN-Associate of Arts in Criminal JusticeClass of 2020I attended part time since 2016, then finished in 2020. CALIFORNIA UNIVERSITY OF PA, California, PA- Criminal Social Deviance (76% towards completion)I am not completed as of yet but hope to be within the next year. Awards0Honor Society in 2021- Cal U of PAMy first semester toward my Bachelor of Arts in Sociology with concentration of Criminal Social Deviance, I had a 4.0 average.

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