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| Click here or scroll down to respond to this candidatePROFESSIONALSUMMARYA highly motivated and detail-oriented professional with a background inrisk management, collections, and coordination. Skilled in identifying and mitigating risks, ensuring compliance, and driving process improvements. Experienced in data analysis, cross-functional collaboration, and regulatory compliance, with a focus on customer-centric solutions. SKILLS Risk Management & Compliance Data Analysis & Reporting Collections Strategy & OperationsRegulatory Compliance (FDCPA,etc.) Stakeholder CollaborationProcess Improvement &OptimizationMicrosoft Office Suite (Excel,Word, PowerPoint)SQL and Data Visualization Tools(if applicable)WORK HISTORYBanker / Wells Fargo - Reston, VA / 09.2022 - 09.2024 Maintained strict compliance with all banking regulations, ensuring secure and trustworthy environment for clients.Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.Strengthened customer relationships through attentive service and prompt resolution of inquiries.Loan And Business Consultant / Capital One Bank - Tysons Corner, VA / 10.2020 - 08.2021 Reviewed and revised sustainability proposals or policies. Conducted and oversaw contingency plan integration and operations. Investigated products or markets to determine areas for opportunity. Managed all business development and worked closely with the loan officers to aid businesses in crisis during the pandemic.Directly helped fund over 5000 businesses in need by developing strong relationships with business owners and the team of associates working with the SBA to manage and transfer all funds to areas of need.Branch Ambassador / Capital One Bank - Reston, VA / 11.2019 - 10.2020 Developed a strong connection with a well-coordinated team to create a strong relationship with the customersPARHAM ROSHANDELEMAIL AVAILABLE PHONE NUMBER AVAILABLE Great Falls, VA 22066 Created and maintained hundreds of business accounts as well as established new business opportunities for new businesses and guided them towards the correct financial pathSupported customer needs in all areas of the branch, from the cash handling and service needsto rotating throughout the branch based on the customer needsManaged approximately 30 incoming calls, emails and faxes per day from customers.Hiring Consultant / K12 - Herndon, VA / 03.2018 - 10.2019 Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees and administering disciplinary proceduresDiscussed company's needs and requirements withmanagement team and worked to establish strong communication system between management and staffConversed with, observed, surveyed, and tested staff to assess current strengths and weaknessesConducted internal analysis and observation to perceive areas that could use improvement Provided feedback and suggestions to upper management EDUCATIONGeorge Mason University - Fairfax, VA / 03.2024Bachelor of Arts: Global AffairsNVCC - Annandale, VA / 2018Associate of Arts: General StudiesLANGUAGESFarsiNative or BilingualAzeriNative or BilingualTurkishNative or BilingualArabicLimited WorkingFrenchElementary |