Candidate Information Name Available: Register for Free Title Customer Service Content Moderator Target Location US-NC-Raleigh Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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CONTENT MODERATORRaleigh, North Carolina PHONE NUMBER AVAILABLE EMAIL AVAILABLEEstablished and enthusiastic Content Moderator with over 8 years of experience in a quota driven environment involving, content moderation, conflict resolution, and working with diverse opinions in a team oriented environment.SKILLSOrganization  Communication  Teamwork  Integrity  Collaboration MS office  POS Systems  Data analysis  Call center  SaaS  CRM  Java  C++  Troubleshooting Data Entry  PDA  Salesforce  Five9  Leadership  Adaptability  Independence PROFESSIONAL HISTORYContent Moderator, West Shore Home, Raleigh NC 10/2021  present Answered over 500 in/outbound calls daily to collect information and identify customer needs Applied problem solving skills to resolve customer inquiries, disputes, and service issues Entered and sorted all inquiries in CRM and SaaS database Exceeded daily productivity goals including high call volume and troubleshooting product issues consistentlyAdministrative specialist, Triangle Disinfection Serv., Raleigh NC 08/2019  08/2021 Provided remote admin support to operations & HR services/recruiting/scheduling interviews Communicated daily with prospective clients & outside field technicians remotely Managed customer payment plans and reconciled account discrepancies with weekly payroll and filed weekly/quarterly/annual state and federal payroll taxes Customer Support Specialist, Target, Raleigh NC 07/2017  03/2018 Provided industry leading customer service that led to 98% customer satisfaction score Exercised problem-solving and decision-making skills to resolve guest concerns Promoted and upsold various benefits, offerings, and services EDUCATIONWake Technical Community CollegeAssociates in Arts, 3.0 GPAAWARDS Recognized as the #1 Customer Service rep for outstanding customer service 5 times Awarded #1 Representative with 100% call evaluation score Awarded for exceeding monthly issue and demo rate by 30 percent