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Click here or scroll down to respond to this candidateCarlton Pheney JrTeam LeaderArlington, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated professional with over 20 years of experience in technical support. Expert in customer service and electrical cabling. Experienced in problem solving and analyzing reports that will be beneficial to the growth of the company.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceTeam LeaderConstruction Labor ContractorsNovember 2017 to November 2018 Provide excellent customer service. Stay knowledgeable on company services and products. Monitor performances of other team members to ensure quality services. Engage with high level professionals to real project goals. Mentor team members and labor relation situation. Delivery DriverVirginia ImportsNovember 2016 to November 2017 Delivered a wide variety of beers and wines to many location. Followed delivery driving routes and time schedules. Loaded and unloaded, prepared, inspected and operated the delivery vehicle. Managed inventory of supplies going in and leaving out of the warehouse. Followed a strict delivery schedule, while maintaining excellent attendance. Communication TechnicianChesapeake Network Installations, IncNovember 2015 to September 2016 Oversee, inspect and quality check the work of other technicians. Reviewed guidelines to determine work activities daily. Insulation and service of telephone and fiber in confined space. Fiber TechnicianOutsource StaffingFebruary 2015 to November 2015 Dug ditches or trenches, backfilled excavations, or compact and level earth to grade specifications, using picks, shovels, tampers, or rakes. Mixed, poured, or spread concrete, using portable cement mixers. Tended pumps, compressors, or generators to provide power for tools, machinery, or equipment to heat or move materials, such as asphalt.MOT TechnicianElite Contracting GroupDecember 2013 to February 2015 Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools. Tested and repaired, newly installed, or updated equipment to ensure that it functions properly and conformed to specifications, using test equipment and observation. Inspected equipment on a regular basis in order to ensure proper functioning. Communications TechnicianWCC Cable IncMarch 2012 to December 2013 Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods. Reinstalled software programs or adjust settings on existing software to fix machine malfunction. Maintained records of equipment maintenance work or repairs. Operator/Labor RepresentativeShiver ConstructionOctober 2010 to March 2012 Enforced safety regulations to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects. Controlled traffic passing near, in, or around work zones. Cleaned or prepared construction sites to eliminate possible hazards. Labor ContractorLabor FindersSeptember 2009 to September 2010 Located underground services, such as pipes or wires, prior to beginning work. Monitored operations to ensure that health and safety standards were met. Loaded and transported dirt, rocks, equipment or other materials, using trucks, shovels, graders or related equipment.EducationCertificate of Completion in TESST ElectronicsDeVry Institute of Technology - Alexandria, VAHigh School Diploma in Electronics EngineeringOxon Hill High School - Oxon Hill, MDSkills CUSTOMER SERVICE TIME MANAGEMENT PROBLEM SOLVING MULTITASKING NETWORKING cash handling retail sales inventory word management Driving Experience training Microsoft Office Marketing Organizational Skills Computer Literacy Forklift Van Driver Cabling Telecommunication Delivery Driver Experience Troubleshooting Active Directory Telecommunication Troubleshooting Delivery Driver Experience Equipment Repair Driving Box truck Technical Support Help Desk Sales VoIP Operating Systems Microsoft Excel Microsoft Outlook VPN Network Support Windows Mechanical knowledge 4G/LTE Data center experience Network infrastructure System testing System design Communication skills NEC LAN Disaster Recovery Ethernet Heavy liftingCertifications and LicensesDriver's LicenseAdditional InformationPERSONAL SKILLS:Leadership Time Management NetworkingCustomer Service Communications ElectricalBlue print reading Adaptability/Multitasking Problem solving |
