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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceClient Specialist llTIAA Bank - Jacksonville, FLJanuary 2022 to April 2023 Banking specialist, manages all electronic banking systems, including ATMs and online banking services, for an institution. I assisted clients with transferring their funds to different international and external accounts. My primary duties are setting up new accounts, communicating with customers to solve inquiries, overseeing all transactions, and performing basic data entry. Skilled at receiving and processing banking transactions Attention to detail. Knowledge of proper cash handling procedures. Balance allocation.SPoc RepresentativeFreedom Mortgage - Jacksonville, FLJuly 2021 to January 2022 Take outbound calls. Check the customers emails. Take customer payments. We work with edms(filling docs) loan system( show the customer account)Customer Service RepresentativeCigna Insurance Companies - El Paso, TXJanuary 2020 to July 2021 Welcoming customers, answering their questions, helping them locate items, and providing advice or assistance with their health insurance benefits. I helped the customer find a pcp( primary care Physician) or specialist for their concerns that they are having regarding the customer health. I helped find the customer prescription's that they needed refilled. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. I have knowledge of health care enrollment experience with 834 EDI processing. Processing refunds and exchanges, resolving complaints. Following all Guidelines of my occupation. Maintaining a clean workspace. Provided assistance to clients Insurance follow - up with patients. Created customer appointments Scheduled reservations for customers Maintained up-to-date knowledge of customer accounts Explained products and benefits Enrollment technology expertise. Excellent analytical skills I know how to to read and understand complex data and make thoughtful, articulate recommendations. I have the ability to translate analysis of data into meaningful outputs. I have the Knowledge and experience in a healthcare environment with HIPAA requirements. Customer Service Representative, MaximusMaximus Call Center - Chesterfield, VASeptember 2017 to December 2019 Performed data entry for customer information, shipments and orders Managed client records Set up client appointments( Patient Scheduler) Performed customer service surveys Provided policy and service information Assisted customers with a warm and professional attitude Answered general questions Answered calls from customers and clients Insurance follow - up with patients. Resolved customer information and complaints I have knowledge of health care enrollment experience with 834 EDI processing. Responded to claim inquiries Responsible for tracking and maintaining inventory Created credit card applications Responsible for cashier duties Handled online orders and credit card transactions Resident AssociateBrookdale Southpoint - Jacksonville, FLFebruary 2017 to August 2017 Assist in the supervision of the residence hall, responding to all requests and emergencies Took care of dementia patients. Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan Work with the residence hall floor president in the performance of his/her duties Administer medication when working with a private client, when needed. Front Desk ReceptionistLuv events and decor - Jacksonville, FLAugust 2016 to January 2017 Welcoming customers, answering their questions, helping them locate items, and providing advice or assistance. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Following all Guidelines of my occupation. Maintaining a clean workspace.Medical Billing SpecialistFirst Coast Primary Care - Jacksonville, FLJune 2014 to June 2016 Gathered and sorted payments information for each office Reconciled and distributed payments Ensured accurate reporting I have knowledge of health care enrollment experience with 834 EDI processing. Insurance follow - up with patients. Entered data into computer for individual doctor's batch tickets with high degree of accuracy Assisted in office procedures Processing refunds and exchanges, resolving complaints. Following all Guidelines of my occupation. Maintaining a clean workspace. Provided assistance to clients Insurance follow - up with patients. Created customer appointments Scheduled reservations for customers Maintained up-to-date knowledge of customer accounts Explained products and benefits Enrollment technology expertise. Excellent analytical skills I know how to to read and understand complex data and make thoughtful, articulate recommendations. I have the ability to translate analysis of data into meaningful outputs. I have the Knowledge and experience in a healthcare environment with HIPAA requirements. EducationAssociate in Science (AS) in NursingBethune-Cookman University - Daytona Beach, FLAugust 2015 to December 2018Minor in Clinical PsychologyBethune-Cookman UniversityAugust 2015 to December 2018Samuel W. Wolfson High School - Jacksonville, FLAugust 2012 to May 2015Skills Customer Service Skills (5 years) Microsoft Excel Sales Scheduling retail sales Outlook Billing Management Customer service (5 years) Typing English Customer service Vital Signs Caregiving Patient Care Hospital Experience Adobe Acrobat Microsoft Powerpoint Microsoft Office Microsoft Access Medical terminology Medical sales Live chat E-commerce Customer support JavaScript Technical Support Adobe Photoshop Agile Microsoft SQL Server Java Phone etiquette 4G/LTE Windows VPN Strategic planning Analysis skills EDI Zendesk Account management Cold calling Negotiation Medicare Documentation review Care plans Motivational interviewing Data collection Operating Systems Computer Networking Research Organizational Skills Project Management Microsoft Word Communication Skills Administrative Experience Leadership Computer Skills Data Entry Time Management Training & Development Marketing Microsoft Outlook Software troubleshooting Management Business management Salesforce FTP HIPAA Computer hardware Databases Business development Accounting software Financial management Banking Accounts receivable System design Financial services Medical scheduling Translation Pivot tables Data analytics Revenue cycle management Back-end development Spring Full-stack development Web development OOP JPA SharePoint Copywriting Underwriting QuickBooks Medical office experience Help desk Accounts payable Hospitality Construction Fraud Data science Social media management Clerical experience ICD-10 Microsoft Dynamics GP Classroom experience IT support Epic Avaya Filing NetSuiteCertifications and LicensesCPR CertificationFirst Aid CertificationCNAMLO |
