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Click here or scroll down to respond to this candidateCandidate's Name CSM, CSPORIVER VALE, NEW JERSEYEMAIL AVAILABLEPHONE NUMBER AVAILABLELinkedIn Profile: https://LINKEDIN LINK AVAILABLESUMMARY: Senior Program Director with over 15 years of experience in all aspects of implementing, integrating, and supporting infrastructure and enterprise applications. Proven experience ensuring best practices. Demonstrated ability to manage a wide spectrum of deliverables within scope and budget. Possesses impeccable communication skills.EXPERIENCE:S44 Energy Montvale, NJ 8/2022 7/2024Senior Program Director Infrastructure /Enterprise ApplicationsS44 Energy is a custom software product firm focused on developing an open-source charger management system to enhance EV charging. Firm is established in 2012 with offices in United States and Germany.Sr. Program Director who oversaw all infrastructure and development efforts. Leveraged full-stack development using Java, TypeScript, JavaScript, Python, and associated frameworks as well as AWS and GCP for development of applications via CI/CD.Spearheaded the overhaul of PMO policies and documentation to enhance and streamline processes.Served as Information Security Officer responsible for ISO 2700 certification, including all internal audits, creation and implementation of policies, management reviews, and employee training.Oversaw all development and integration of systems with 36 direct and matrix resources across United States, Europe, and MENA.Led and managed cross-functional teams across multiple time zones, including across the United States as well as offshore resources in Europe and the Middle East/North Africa to ensure seamless collaboration and delivery.Oversaw the entire client relationship including contract negotiations, project deliverables, staffing, and organic project growth.Successfully managed complex IT infrastructure and software development projects using both Waterfall and Agile methodologies, aligning project approaches to stakeholder needs and requirements.Fostered effective communication and collaboration across geographically distributed teams to ensure clear alignment on strategic objectives and project deliverables.Communicated project plans, including resource allocation, risk management, and timelines, ensuring on-time delivery within budget.Led post-project evaluations to ensure lessons learned were captured and used to improve future deliveries.Implemented new functionality of Jira enterprise wide.Freedom Mortgage Corporation Mt Laurel, NJ 1/2021 8/2022Sr. Program Manager SalesforceFreedom Mortgage services nearly 1.5 million customers with over $300 billion in mortgage loan assets and is consistently ranked as one of the nation's top 10 lenders.Served as Sr. Program Manager for implementing Salesforce Marketing Cloud and Sales Cloud Modules for Campaign management enterprise wide.Managed all aspects of ensuring data architecture, dashboard monitoring, and reporting was done pursuant to functional specifications.Managed the integration and enhancement of Salesforce Modules with existing Salesforce system.Managed resource utilization and forecasting through integrations within Jira, ServiceNow, and Workfront.Developed and delivered quarterly product roadmaps to executive leadership.Led initiative to increase skill level of all Program Managers, Product Owners, and Scrum Masters through regular Community of Practice meetings to share and transition knowledge.Validated all artifacts generated were clear, precise, and punctual to avoid rework to the team members.Mentor and assist the coaching staff in helping the teams with effective backlog grooming.Oversaw IT Product team Agile Transformation Initiative utilizing Jira and Confluence.Responsible for resolution of long-term systemic lead data mismatch by organizing effort to discover and triage root cause, enable enhanced process to amend issue, and retroactively adjust over 2 years of incorrect data.Charter Communications Stamford, CT 5/2020 1/2021Sr. Program Manager Enterprise Systems Integration (Consulting)Served as Sr. Program Manager for the implementation and integration of enterprise billing and construction lifecycle management systems.Implemented Agile project management methodology to provide incremental delivery of capabilities throughout the year.Managed portfolio of interconnected projects that would incorporate different systems to provide increased efficiencies and direct line cost savings by increasing throughput of billing updates as well as reduction in duplicate site survey requests (yearly cost savings of $7 million).Oversaw weekly execution team meetings to ensure project teams remained in sync throughout delivery lifecycle.Responsible for delivery of monthly Executive Operational Steering Committee reporting of program status.KPMG Montvale, NJ 5/2019 5/2020Sr. Program Manager ServiceNow Upgrade (Consulting)Managed all aspects of ServiceNow upgrade (London to Madrid) of Fusion module to provide improved transparency and increased flexibility in change management process.Designed and developed a comprehensive Risk Assessment scoring model for global IT changes firm-wide using ITIL and NIST standards in conjunction with ServiceNow integration for fully automated risk scoring, system is still currently in use.Developed and optimized Emergency Post Implementation Review (EPIR) process to review all changes that were closed out as Unsuccessful or Backed Out.Assisted in development and management of change process to ensure that all application and infrastructure changes follow enhanced methodology for effective and efficient implementation while ensure network stability and mitigating operational risk.Led daily Tax Change Advisory Board meetings with stakeholders, implementers, and approvers.Led weekly Post Implementation Review meetings to follow-up on any Backed Out or Unsuccessful changes, and all Emergency changes, to reduce instances of these categories by employing Continuous Service Improvement practices in conjunction with Incident and Problem Management teams.Communicate effectively to teammates and leadership to formalize and distribute best practices and extensive Change Management experience for future process improvements.Charter Communications Stamford, CT 10/2018 5/2019Sr. Program Manager PMO (Consulting)Led multiple project teams migrating clients to managed service internet and hosted voice services using Agile methodologies, resulting in an average monthly cost savings of 14% and up to 26% based on scale.Managed program of trunk platform consolidation involving coordination of effort between Network, Billing, Provisioning, and Rating teams to ensure interconnectivity of legacy voice networks across public/private IP addressability spaces to support 12% yearly customer growth.Cigna Philadelphia, PA 5/2016 10/2018Sr. Program Manager Global Windows 10 Migration PMO (Consulting)Served as Sr. Program Manager within the PMO overseeing Windows 10 Migration for over 54,000 users across 150 locations throughout United States.Led program and steering committee governance meetings, presenting program and budget progress reports.Facilitated security reviews, design sessions, remediation necessary to ensure security standards are met.Implemented risk analysis and change management procedures to reduced project risks by formulating contingency and backup plans.Communicated with senior management teams to escalate/resolve project conflicts in a timely manner.Defined the framework and deployment mechanism for the long-term hardware and software servicing model.Prepared applications for deployment through the coordination and execution of packaging and testing activities.Developed and implemented ITIL support metrics and KPIs adopted within Cigna globally.Developed project charter, program plan and reporting dashboard for stakeholders.Provided weekly leadership risk, assumptions, issues, and dependencies dashboard updates.Reviewed Data Privacy Regulations, remediated gaps, and implemented Information Security Policy.Coordinated with various cross functional teams to ensure a flexible/rapid software deployment model.Collaborated with support desk, communications, and training teams to review documentation including end user notifications, training, and FAQs.Responsible for reporting on all Support related metrics to the monthly Executive Steering Committee.Collaborated with Desktop Support, Release Management, Application Readiness, Engineering, and Virtual Workspace teams to provide weekly readouts of status and progress of the project and guarantee high levels of awareness when handling issues for prompt resolution.Implemented Windows 10 newsletter sent by Cigna communications team for change management.Created and led Quick Response Team for Windows 10 migration effort to provide white glove service and ensure minimal business disruption while transitioning users from physical Windows 7 devices to physical, virtual, and thin client Windows 10 machines.JPMorgan Chase & Co New York, NY 6/2014 5/2016Vice President - Global Technology InfrastructureCreated and managed a team to perform research and analysis in collaboration with engineering groups and generate reports and insight on capacity related challenges facing the data, voice, and video services of the firm-wide network spanning 50 countries with over 2 million data network ports, 50,000+ network devices, and 35 large scale data centers.Developed best practices for use by Engineering and End User Services teams to manage infrastructure needs based on server processor, memory, storage space, and bandwidth usage.Led creation of high-performance analysis team to identify trends and patterns using innovative solutions.Managed proof of concept development for new scalable technology initiatives to modernize reporting from Excel-based to market leading, Big Data driven analysis tools including Tableau, Edge, and QlikView.Collaborated with Network Security Services to develop testing methodology to identify intrusions and Deep Blue (DDoS attack) events based on bandwidth and usage anomalies in conjunction with existing controls.Ensured stability, speed, and reliability over the commercial, corporate, and trading environments using Big Data and business intelligence tools to turn data into actionable reports.Collaborated with engineering teams and management to generate multi-level forecasting and failure-scenario reporting resulting in budget reduction of 15% in unnecessary augmentation and implementation work that was avoided.Followed Agile methodologies for the rapid response to the Event Management initiative to reduce manual effort required by global network operation center (GNOC).Implementation of automation to auto-resolve known issues, alert suppression during change events of network infrastructure. This reduced event noise from 35000 to under 25000 and reduced the number of manual tickets from 3000 to 1000.Comcast Cable Philadelphia, PA 8/2010 6/2014Sr. Manager Infrastructure & Capacity PlanningManaged a team in the Comcast Network Engineering and Technical Operations (NE&TO) Division, responsible for development and delivery of actionable weekly and monthly reports. Responsible for over 2000 servers, used by development, database, and analysis team.Implemented Lean/Agile methodologies to reduce errors and inaccuracies while reducing delivery times in monthly processing of over 7 billion data points pulled via various network tools including SevOne, NetMon, RiverBed.Developed central database used by all Divisions and National management to prevent miscommunication of data and reduce hardware needs.Created a monthly CCDN (Comcast Content Delivery Network) dashboard.Addressed change management automation of data retrieval, processing, and report creation by incorporating data cubes, training for development team, and using available automation tools.Oversaw development, maintenance, and administration of Comcast Network and Server Store, a project to reclaim unused inventory to repurpose hardware vs purchasing equipment.Incorporated Tableau data visualization tool as a powerful dynamic, interactive replacement to static presentations and reports created in MS Excel and PowerPoint.Choice Logistics New York, NY 5/2008 7/2010Director Business Operations and Process ImprovementReduced time required to open new Strategic Stocking Locations (SSLs) for clients from 19 days to 4 days by incorporating process improvements along with extensive use of SharePoint workflows.Developed central SharePoint library containing over 6000 internal and client-facing documents used by Account Services group to reduce average response time from 7 hours to 85 minutes.Functioned as certified lead auditor for ISO 9001:2008 certification.Responsible for company compliance and certification through an independent auditing company to ensure continued ISO 9001 certification.Comcast Cable Philadelphia, PA 11/2005 1/2008Sr. Manager National Change ManagementReduced average change request approval time from 13 days to below 2 days through improvements in process, automation, and ticketing tools.Sponsor and chair of Comcast Change Management Initiative (CMI) to develop single change repository for tracking all change events while providing support capabilities for over 2000 changes per day.Managed team of 40 full-time and contracted Operational Readiness Testing (ORT) engineers responsible for testing and validation of all new, modified, or decommissioned devices prior to the flow of live customer traffic.Increased overall team efficiency; raised throughput from an average of 3 devices tested per day per engineer to over 20 devices tested per day per engineer.AT&T Labs Middletown, NJ 8/2002 9/2005Sr. Project Manager / Business AnalystConducted cost analysis across critical customer-facing applications to determine financial strategy regarding maintaining support across different internet browser versions resulting in cost cutting measures to save the company $3.2 million.Received award as a member of the End-to-End Project Management Team for reducing frequency and duration of application and platform outages by 65% over 2004 targets.Served as member of AT&T Change Management Review Board responsible for overseeing and approving all application changes to ensure no customer-facing or internal user impact with regards to security, functionality, or availability across the entire AT&T Global Network.Led daily Emergency Change Control meetings with high level managers and executives from AT&T and all outsourced vendors to scrutinize and make the final decision to approve or deny any changes made to production application systems, platforms, and work centers by assessing risk versus customer impact.Cambridge Technology Partners New York, NY 6/1999 8/2002Sr. Business Systems AnalystServed as Sr. Business Systems Analyst for implementing and delivering projects for a wide range of sectors, including financial services, e-commerce, international shipping, marketing, and knowledge management.Project roles varied but rapidly increased in responsibility, ranging from Developer to Technical Team Manager. As a Technical Team Manager, responsibilities included the planning, direction and guidance of technical teams and deliverables including client interactions.EDUCATION:M.E., Mechanical Engineering Stevens Institute of Technology, Hoboken NJ 1999B.E., Mechanical Engineering Stevens Institute of Technology, Hoboken NJ 1998CERTIFICATIONS:Certified Scrum Master (CSM)Certified Scrum Product Owner (CSPO)ISO Lead Auditor |
