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Candidate's Name  3806 15th stGulfport Ms,Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCESugaring NYC, Gulfport Ms  Customer ServiceRepresentativeAugust 2023 - PRESENT Supplying information in accordance with customers' needs and demands. Promoted available products and services to customers during service, account management, and order calls. Helped the business achieve and maintain industry-leading customer service ratings. Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response. Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction. Entered call details and solutions into the Salesforce database. Answered over 30 calls per hour to meet the fast-paced call center demands. Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. Customers were educated on billing, payment processing, and customer service policies and procedures. Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales. Kept accurate and current customer account data with manual form processing and digital information updates. Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.American Cash Advance, Gulfport Ms  CashierJune 2022 - July 2023 Counted vault Tended cash register RestockedSKILLS Financial records andprocessing Computer literate Operationsmanagement MS Office Credit and collectionsCustomer serviceexpert Fast learner Adobe and AdobeFlash proficiency Skilled multi-tasker Complaint resolution Data entry Application support Technical support Desktop support Java system proficient Type 40 WPM Excellentcommunication Conflict and disputeresolution Scheduling Active listening Time management Cleaned work areaRescare, San Antonio Tx Direct Care SpecialistApril 2021 - May 2022 Made schedules Administered Medication Cooked and cleaned for patients Transported patients to and from adult daycare Administered patient allowancesEDUCATIONBlue Cliff College, Gulfport Ms  Certified Medical AssistantYEAR 2012PROFESSIONAL SUMMARYCustomer service expert with over 7 years of experience resolving account and service issues taking inbound and making outbound calls. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and customer support excellence, I am efficiency-driven and organized with a strong background in conflict resolution.