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A Customer Service Specialist with 7 years of experience including sales,customer care,and tech support.I am familiar with software such as Salesforce, Epic,and SharePoint. I have excelled in conflict resolution and effective communication. I hope to enhance my skills at your company. 106 E Center StDanville,IL 61832PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name LinkedInEXPERIENCEHealth Alliance,Champaign IL Customer ServiceRepresentativeAugust 2023 - PRESENT-Educate members and providers regarding a variety of insurance topics, including, but not limited to healthcare reform, coordination of benefits. Insight Global, Remote Fraud SpecialistApril 2021 - August 2023-Crossed trained in various areas including fraud, Id verification, and claims processing.Nan Mckay, Chicago IL/Remote Call Center Specialist October 2019 - April 2021-Perform data entry into sharepoint, salesforce and other PHA business systems.Illinois Action For Children, Chicago IL Program Assistant August 2017 - October 2019-Responsible for managing the department's needs, including supply orders and mileage reports.EDUCATIONPercy L Julian, Chicago IL High School DiplomaSeptember 2011 - June 2015ReferencesAvailable upon request*Willing to relocateSKILLS-Data Entry & Data Archiving-Excellent Written and OralCommunication-Strong Problem SolvingSkills-Telephone Reception |