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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepGoodlettsvlle, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBusiness professional looking for full time position. Multiple years of call center customer service both remote work from home. Proficient Medicare DME knowledge, claims, customer service call center experience. Research of aged claims for payment processing. Call center insurance remote from home. Claims, office operations in communications for customer one and done experience. Technical Support proficient, claims documentation. Proficient in sales and retention customer base. Authorized to work in the US for any employerWork ExperienceHome Instead Senior CareSenior Care Centers - Goodlettsville, TNJanuary 2023 to PresentCare for multiple patients. Housekeeping, meals, laundry, meds & vitals. housekeeping, meds, laundry, I am not employed with them any longer. I request you don't call them for a reference.Private CaregiverMike Barnes - Greenbrier, TNJanuary 2022 to PresentCaregiver with couple in their home. Meal prep,light housekeeping, laundry, bath, companionship, medications administered, vitals, love and devotion. Private CaregiverJoyce Edison - White House, TNMay 2020 to December 2021Private in home caregiver for elderly person. Meal prep, companionship, light housekeeping, medications, feeding, vitals, assisted with bath, laundry.Private CaregiverBarbara kent - White House, TNMarch 2017 to June 2020Private caregiver for gentleman.bath,meal prep,companionship,dressing,medications,vitals,light housekeeping. Deceased.Customer Service RepresentativePureRED Integrated Marketing - Atlanta, GAJanuary 2015 to July 2015Contractor work for DG digital coupons customer service rep. Worked in DG corporate marketing department. Worked to resolve incorrect coupon coding and customer issues with DG coupons. Remote Customer Service RepresentativeAsurion - Nashville, TNJanuary 2006 to June 2013Insurance call center for cellular phone claims. Worked customer service,technical support, claims, Oceo, remote from home customer service.Shift SupervisorSprint PCS Call Cemter - Nashville, TNJanuary 1999 to June 2005Supervisor with a team experiencing inbound customer calls regarding cellular phone issues and billing. Managed call center metrics. Merit reviews, call quality performance, compliance reporting, fmla, std etc. Reporting statistics for team. Managed team meetings, coaching performance. Customer Service RepresentativeCigna Insurance Companies - Nashville, TNFebruary 1994 to June 1995Customer service Medicare claims for DME and consumer inbound calls. During my employment I worked to determine if aged claims were payable by Medicare guidelines and worked with appeal process with my manager.Education2 yrs college in BusinessVolunteer State Community College - Gallatin, TNJanuary 1990 to January 1992Skills Customer service (10+ years) Technical Support (5 years) Computer Operation (10+ years) Business Management (2 years) Caregiving (10+ years) Meal Preparation (10+ years) Senior Care (10+ years) Home Care (10+ years) Food Preparation (10+ years) Laundry (10+ years) Alzheimer's Care (3 years) Personal Assistant Experience Cleaning Experience (10+ years) Patient Care (10+ years) Cooking (10+ years) Residential Cleaning (10+ years) Kitchen Experience Dementia Care (5 years) Memory Care (5 years) Medication Administration (5 years) Hospice Care Vital Signs (5 years) Medical Records Phone etiquette Communication skills Sales Customer service Computer literacy Technical support (5 years) Supervising experience (5 years) Typing Windows Leadership Team management Research Marketing Upselling Conflict management Personal assistant experience Medical records Help desk Shift management Vital signs Data entry Information security Outbound calling English Computer skills Microsoft Office Administrative experience Statistics Cold calling Bilingual Digital marketing 10 key typing Clerical experience Office experience Management Organizational skills Office management Customer support Insurance verification Microsoft OutlookLinkshttp://Mjc8971@comcast.netAwardsCertification for call performanceMay 2005Asurion team award for call quality 5 star award.Certifications and LicensesBusiness ManagementJanuary 1990 to January 19922 years community college business managementFirst Aid CertificationDecember 2023 to December 2024Cpr certification41772956November 2019 to May 2026Desires WFH Customer service representative position. Many years of detailed inbound and outbound call center relations within a corporate insurance communications and digital marketing. Enjoy building one on one relationship for one call resolution. Detail oriented. Driver's LicenseAssessmentsCustomer focus & orientation ProficientMay 2023Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientMay 2023Identifying and resolving common customer issuesFull results: ProficientSales skills ProficientMay 2023Influencing and negotiating with customersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
