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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SERVICE PROFESSIONALEMAIL AVAILABLESUMMARYExperienced and dedicated Customer Service Professional with expertise in delivering exceptional support. Known for maintaining a professional demeanor in high-pressure environments and adept at thriving in fast-paced settings. Committed to ensuring customer satisfaction through effective communication and resolution strategies. CUSTOMER SERVICE SKILLS 7 years of Experience Customer Care, Problem Solving, Conflict Resolution Face-to-Face, Telephone, Chat Microsoft Word, Power Point, OutlookEXPERIENCETurbo Tax PRODUCT EXPERT SUPERVISOR 2024 - Present Supervise team of up to 6 Product Experts.Turbo Tax PRODUCT EXPERT 2020 - 2023 Resolve 3-4 customer calls hourly with strong verbal and negotiation skills. Educate all customers on special pricing opportunities and company offerings. Troubleshoot software issues via live chat and telephone. United Services Automobile Association ROAD SIDE ASSISTANCE REPRESENTATIVE 2022 2024 Rated positively by over 90% of customers. Received emergency roadside calls from members and initiated roadside assistance as needed. Managed the complete roadside assistance experience providing necessary follow-up with customer and/ or roadside assistance team until resolution.Lennar Corporation FRONT DESK RECEPTIONIST 2018- 2020 Trained 5 new team members on company procedures, customer service and issue resolution. Greeted customers, managed appointments, and check-in. Responded to customer information inquires.EDUCATIONFlorida International University Bachelors in Business Administration: Marketing 2018 OTHER SKILLS English as a Second Language Teacher (Chinese) 2020 Present Conversational Spanish (Near Native) Passionate advocate for animal welfare |
