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Title Customer Service High Level
Target Location US-FL-Gainesville
Phone Available with paid plan
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Candidate's Name
Street Address  NE 39th BlvdGainesville, FL Street Address
PHONE NUMBER AVAILABLEStreet Address - October-July 2018,Registrar, Norton Audubon Cancer Institute, Louisville, KY Performs registration in computerized system EPIC, with high level of computer experience.Performs pre-registration, enters date-of-services upon patient arrival and arrives patient in EMR. Obtains current demographic and insurance information at each patient encounter, verifies information is correctly entered into all systems. Collects co-payments. Sends missed appointment letter to patients. Has knowledge of insurance carriers. Services. Secures referrals to PCP or specialist if needed. Schedules patient appointments in electronic scheduling system. Schedules diagnostic tests and consults. Secures precerts/ authorizations for diagnostic tests and admissions/ transfers. Answers in-coming telephone calls, prioritizes and routes appropriately. Takes complete telephone messages, prioritizes, and routes appropriately. Provides callers with exceptional customer service with telephone interactions. Coordinates incoming and outgoing correspondence. Files appropriately in patient chart. Assists with chart preparation. 2018-Feb-July 2018United Parcel Services (UPS) Healthcare, 1800 Outer Loop, Louisville, KY Performs all warehouse activities including picking, packing, shipping, receiving, put- away, cycle count, invent audit, etc.Lift and lowers merchandise that may weigh up to 70 pounds Works at height of up to 28 feet using powered equipment Utilizes various pieces of Material Handling Equipment (MHE) including palette movers, stand up forklifts, high lift reach trucks, and order picker Utilizes RF scanners to electronically perform warehouse activities Performs all tasks using defined job processes with high level of accuracy with minimal supervisionUtilizes PC-based WMS to perform all warehouse activities including outbound process, inbound process, and inventory controlEnsures transaction accuracyCoordinates with supervisor on all warehouse activities and performance Ensures safety and quality complianceWorks in a variety of environments to include temperatures in the ambient warehouse, refrigerated storage spaces, or freezer spaces 2016- December-Feb- 2007UF Health Shands - Admissions Coordinator, Gainesville, FL Oversees and coordinates staff providing financial arrangements to inpatients utilizing hospital-based services. This process includes establishing and/or confirming a medical record identification number, patient account creation, verify insurance or other third party coverage, securing pre-certification, exploring sponsorships, providing estimates, collecting point of service cash and coordinating financial issues with internal and external departments. Maintains staff performance by counseling, appraising and disciplining employees and follow-ups on work performance issues, as well as give evaluations two weeks advance. Monitors and direct the work of lower-level financial Reps. Give schedule time off keep Kronos. Work assigned workques for DNFB, Claims EDITS. Keep staff up on their workques. Develops training guide and Materials relative to departmental process and any applicable Federal regulations, track and creates progress charts for POS Collections and Bad Dept, writes agenda for and conducts monthly staff meetings. Have experiences in CPT codes and ICD -9 codes. 2005-November - Feb 2007UF Health Shands- Admissions Patient Financial Representative, Gainesville, FL Coordinates and tracks inpatient activity within the department prior to the patients assignment to the nursing unit, while creating a first impressions of the hospital. This process includes greeting and receiving the patients, initiating a routing form, notifying bed control and other designated parties of the patients. Verifying insurances and getting authorizations collecting co-pay, deductibles. Work up self-pay accounts. Have great customer service skills. Have experiences in CPT Codes and ICD-9 CODES and ICD 10 CODES.

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