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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYIT Professional with experience as a Project Coordinator, Field Tech, Lead Tech, and Help Desk Analyst. Additional experience in Network Administration. Possesses the ability to efficiently communicate complex issues to non-technical customers/clients.CERTIFICATIONS A+ Network+CCENT (In Progress) PMP (In Progress)TECHNICAL SKILLS SCCM (w/Right-Click Tools) Windows 11/10/7 Mac OSX MS-Project Active Directory Enterprise Domain ManagementMicrosoft InTune Smartphone Support (Android, iPhones, iPads & Wireless devices) JAVA SQL Coding Cisco Switches/Routers. Solarwinds, Sniffer & Netscout Networking Tools Microsoft Office 365 Suite 2 Factor VPN SupportPROFESSIONAL EXPERIENCEField Support Technician Contractor January 4, 2024 PresentRose International Contractor at Chesterfield County IST EndpointProvide technical support for hardware/software in a Windows 11/10 enterprise environment. Support of Computers, Network printers, Scanners, Mobile Devices,Primary focus on departmental refreshesPerforming administrative work processing salvaged equipment by updating their inventory systemsSupporting the FTEs on various office visits for equipment upgradesImaging up to 50 PCs per week using the pixy serverPushed software updates to some users through SCCMSubstitute Teacher October 15, 2023 December 29, 2023Henrico County Public SchoolsManage classrooms for absent teachersProvided assignments to the students and reported absencesField Support Technician/Assets Manager June 20, 2022 January 5, 2023The Fountain Group at WestrockProvide technical support for hardware/software in a Windows 10 enterprise environment. Support of Computers, Network printers, Scanners, Mobile Devices,Software installs/updates, Patch updates, Troubleshooting, Working with other departments to resolve local IT related issues.Maintain and tracking inventory of assigned IT EquipmentProviding Video Conference room supportProviding access to the guest WifI systemSupported customers using Remote toolsWorked in Service Manager ticketing systemPrinter queue management and driver installsIT Project Coordinator August 2021 June 17, 2022Insight Global Contractor at CarmaxProvide technical expertise to deliver computer software, hardware, and peripheral equipment solutionsAssist with receiving and stock maintenance of project hardwareConfigure and install desktop hardware & peripherals, and collaboration solutions including Teams conference room equipmentCoordinate with 3rd party vendors for remote installations of hardware and softwareAssist with the implementation of projects and software releases using predefined project methodologiesProficiently using KACE and SCCM platformsAssists in driving medium and large projects to successful completion while driving through obstacles and time restraintsTeam Lead IT Desktop Support April 2021 July 2021Virginia Housing Development AuthorityLeads Team for support to Rental Relief Program Workers(155) at Virginia HousingResponsibilities include PC builds, Office setups, VOIP, Software/Hardware support, Troubleshooting, Printers, VPN, Inventory ManagementAssisting the regular End User Services Team with regular day to day activitiesIndependent Contractor November 2019 April 2021Self EmployeedGeneral IT and Audio/Visual Support Provide technical field support for both hardware/software Computers, MACS & mobile devices Troubleshooting network connectivity for remote workers.System Admin/Project Coordinator April 2017 - November 2019 Cenveo Corp Coordinated & executed small projects such as departmental IT upgrades and security systems. Successfully completed a 2 month project to renovate an office space for press supervisors. Duties included coordinating and contacting outside vendors and internal workers to run cabling to the room both power and CAT5. Have LAN drops installed and phone lines. Coordinate move of large Scanner/Copier/Printer and mount Television/Monitors. Keeping the plant manager informed and updated with status by constant communication in person or by email.Also completed (3 month project) to upgrade the PCs for all workers in multiple departments within the Richmond location. Duties included ordering, configuring, and moving data/setting for each new computer for every worker.Worked project to update the badging/security system for Cenveos Richmond location. Had to gather specs for the software and hardware requirements and meet with the vendor who currently supports our security system for planning purposes. Provide technical field support for both hardware/software Computers, MACS & mobile devices Maintain and monitor network connectivity and firewalls onsite.Managed network printer queues and install printer drivers Work with the network team in troubleshooting connectivity. Provide support for Cisco IP and Comdial phone Administration & voicemail support systems. Rebooted and troubleshoot network connectivity issues with Cisco Routers.* Provide technical support and troubleshooting for current computer configurations for Windows and Mac platforms as well as mobile devices and printers.* Maintained inventory records of current hardware and updated the company database whenever hardware was replaced or refreshed.* Provided Remote Access support to company sites that are located out-of-state such as MD, NJ, and PA.Supported A/V devices and connectivity to large television monitors in all of the company conference rooms located onsite. Support includes connectivity of laptop, projectors, mobile devices to the A/V system in each conference room.* Maintain security patch and anti-virus software updates to all computer hardware for the site.* Provided maintenance such as battery replacements for Power conditioners in Data closet room that supported the racked servers.IT Support October 2015 - January 2017 Vaco Technology/Bon Secours Richmond, VA Provide technical phone support for various computer hardware platforms and software applications. Assist with the rollout of Bon Secours new VPN application and was part of a special team for the rollout of their main patient records application to a sister network.Team Lead IT Support June 2013 - September 2015 Unisys Technical Services Richmond, VA Led a team that was responsible for setting up, configuring, and delivering PC hardware/software. Performed PC upgrades, re-imaging, HDD replacement, RAM upgrades, BIOS updates, trouble-shooting, Remote Access, Directory Administration, and Printer/ Plotter configurations. Provided Mobile Device support and CISCO IP Phone setup/configuration, meeting Service Level Agreements (SLA).Field Technician/Technical Support July 2005 - June 2013 Unisys Technical Services Richmond, VA Provided 2nd level technical support to customers with laptops/desktops running Windows, MACs, Mobile Devices, Printer/Fax. Troubleshot hardware/software issues and resolved issues in a timely manner by Remote Accessing the customers PC; or a desk side visit. Supported Cisco IP phones by setting them up and ensuring the LAN drop was ready for the phone. Worked closely with the Voice Team in getting the correct programming for the phones.Network Analyst Tier 7 CIR5 Dec1996 - June 2005 Capital One Glen Allen, VA Started out at Capital One as a contractor but was hired on as a full time employee in September 1997. Duties included Provided PC hardware & software support along with connectivity to the LAN. Participated in Capital Ones project rollout of Windows 95 from Windows 3.1 systems and performed special projects which included setting up and configuring PCs for classroom training sessions. Had LAN administration duties on a Novell 4 network with Windows 95/NT/2000 systems; Administration duties included setting up user accounts, groups, printers, and granting rights on the network servers. Participated in the enterprise-wide rollout of Windows XP within Capital One. Continued to support hardware and software. Participated as the End User Support contact person in various departmental moves and special projects that occurred within Capital One.EDUCATIONMaster of Science in Information Technology 2016American InterContinental University Schaumburg, IL Specialization in IT Project Management Graduated with GPA: 3.96 Graduation date: 11/6/16 Relevant Coursework: IT Project Quality Management, Risk Management & Project Cost Control, Principles of IT Management, Leadership Management of Technical Projects, Enterprise Networks.Bachelor of Science 1989Norfolk State University Norfolk, VA Computer ScienceReferencesStephanie Martin PHONE NUMBER AVAILABLE Virginia HousingJessica Sefiane PHONE NUMBER AVAILABLE Virginia HousingPeggy Parrish PHONE NUMBER AVAILABLE CenveoDaniel Pichalski EMAIL AVAILABLERuthie Whitehead PHONE NUMBER AVAILABLE Cenveo |
