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Click here or scroll down to respond to this candidateCandidate's Name
TECHNICAL WRITING AND DOCUMENTATIONMcKinney, TX. Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYIm a performance-driven and accomplished senior technical writer with twenty-two years of experience. My expertise in converting complicated information into a user-friendly format will make me a valuable asset to your company. Im a natural leader with extensive experience in conducting research and interviewing Subject Matter Experts (SMEs) to ensure on-time delivery of my projects. I have also worked in a wide variety of fields in my career. My diverse career history shows that Im able to easily adapt to any work environment.Unemployment Explanation: Ive been unemployed since 2017 due to a health condition I had that affected my nervous system. As a result, I've spent about a year and a half going through physical therapy to help me walk again. I can now walk again and Im ready to get back to work.AREAS OF EXPERTISETechnical Writing Waterfall and Agile Processes Leadership & Team-Building Requirements Gathering Knowledgeable in Software Code End-User Documentation & Training Research and Data Analysis UML Diagrams Knowledgeable in HTML and XML TOOLSMicrosoft Office Suite FrameMaker 8 RoboHelpMicrosoft SharePoint Microsoft Visio Madcap FlareAdobe Creative Suite SnagIt oXygen XML editorKEY HIGHLIGHTS Outstanding ability to translate and convey technical information in clear and concise forms for easy comprehension Improved documentation style guides and actively participated in documentation usability studies Recognized for increasing end user's understanding of complex technical information by creating drawings, sketches, diagrams and charts Forged effective partnerships with subject matter experts, developers, and product managers Proven track record of completing large scale technical writing projects ahead of schedule People-oriented with strong relationship building, technical writing and communication (written and oral) skills Outstanding problem solving and analysis skills with exceptional facilitation, collaborative, and coordination abilities In-depth understanding of manufacturing processes, drawings, and geometric tolerances as well as writing standards Excellent work ethic with ability to deliver goals independently with minimal or no supervision PROFESSIONAL EXPERIENCECONTRACT POSITIONSCisco, Richardson, TX Technical Writer MAY 2017-JUL 2017 Worked on release notes for Cisco desktop phones. Created and updated User and Admin Guides for Cisco desktop phones using the oXygen XML editor. DCS Information System, Dallas, TX Technical Writer AUG 2016-SEP 2016 Provided short term, emergency technical writing services for a State vendor transitioning software data services to another vendor. Developed technical training guides to document flat file and web service data sources, processes and interfaces to teach the new vendor about the data services required by the contract. Developed UML sequence and activity diagrams to depict the flow of data across processes and systems, including interaction with internal and third-party web services. Mapped database fields and web service response data (XML) to reporting elements so that the new vendor could recreate reports in their software.EQD, Dallas, TX Technical Writer SEP 2013-DEC 2013 Candidate's Name 1 of 3 Private & Confidential Created release notes for attorney/litigation e-discovery software. Created online user guide and a PDF version of the user guide. Nationstar, Dallas, TX Technical Writer FEB 2013-MAY 2013 Created new policy and procedures for the mortgage servicing and origination departments. Updated existing policy and procedures based on feedback received from the managers in the servicing and origination departments.Simpli.fi, Fort Worth, TX Technical Writer DEC 2012-FEB 2013 Created the online User Guide/Help for their Supply Side Platform (SSP) System. Developed the templates and standards to use for all existing and new documentation. Created the API Documentation for the SSP System. IDES, Belgium Technical Writer OCT 2012-DEC 2012 Worked with managers and engineers to develop an Administration Guide for a credit card fraud-scoring engine. Wrote functional specifications based on user requirements during design meeting discussions. Texas Instruments, Dallas, TX Technical Writer JUN 2012-OCT 2012 Worked on importing microchip specification data from Word and PDF documents into a formatted Excel spreadsheet. The team used the Excel spreadsheet to import the data into an Oracle database. FULL-TIME POSITIONSTrimble, Inc., Dallas, TX Technical Writer DEC 2013-JUN 2016 Created Release Notes three times a year. The release notes were typically 30 or more pages per release. Created and updated 23 user guides and quick reference guides for the CenterStone Software Platform - CenterStone is a(Computer-Aided Facility Management) CAFM System. Developed the standard template for release notes and effectively managed each service pack release. Computer Associates, Plano, TX Senior Technical Writer JUN 2009-JUN 2012 Worked on user guides and online help for a Project Portfolio Management (PPM) software application using an Enterprise Authoring Platform and Content Management System. Worked on a user guide, online help, and release notes for a PPM software add-on product that enabled users to apply for and manage government grant applications. Worked with the documentation team to develop style guidelines and standards to help ensure a consistent look and feel in the user documentation library.Bank of America, Plano, TX Senior Technical Writer / Web Admin APR 2007-JUN 2009 Created online user guides in Dreamweaver for various loan origination software applications. Coordinated and streamlined the final publishing to the production servers for the companys intranet. Maintained and updated all user guides in Dreamweaver for the companys intranet. I was responsible for 25 user guides. Maintained the System Support site for the intranet. This included publishing all release notes and all system alerts. Created and maintained loan product launch pages for the companys intranet. Alcatel-Lucent, Dallas, TX Senior Technical Writer MAY 2005-APR 2007 Worked on the Wireless Soft Switch Installation Guide. Maintained part of the Command Line Interface (CLI) Reference Guide. Created Installation Instructions for a CVSMIM Board. Worked on the Wireless Soft Switch User Guide. Developed the UMA Call Flows document. Created the UMA Product Description Document. Worked on the Provisioning UMA Parameters Guide. Candidate's Name 2 of 3 Private & ConfidentialVitria Technology Inc., Dallas, TX Senior Technical Writer SEP 2000-JAN 2003 Developed online help, hard-copy manuals, HTML files, and PDF files for Enterprise Application Integration (EAI) and business process modeling software. Provided key leadership and direction to a team of twelve writers. Developed user's guides for customized solution products (DSL and Wireless). Developed documentation for a PeopleSoft connector. Maintained release notes. Worked on installation guides for Windows NT, Windows 2000, AIX, HP-UX, and Solaris. Created WebHelp for the Web Administration application. EDUCATIONUniversity of North Texas (Denton, TX) BA, Computer Science with a Minor in Technical Writing Candidate's Name 3 of 3 Private & Confidential |
