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Click here or scroll down to respond to this candidateCandidate's Name
Lansing, KS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCorrectional Officer ILansing Correctional Facility - Lansing, KSJune 2023 to PresentCorrections officers may do some or all of the following:supervise prisoners' daily routine, which includes meal, work and recreation times. monitor, assess and manage the behaviour and safety of prisoners. patrol prison buildings and grounds.IT SupportMedasource - Indianapolis, INOctober 2022 to February 2023LEADS: Investigateddailyreported cases and escalated issues timely to staffing agency as needed while providing documentation of all actions taken. Managed[X amount]IT staff to ensure over[# weekly or project total]laptop rotation & synchronization, to reduce potential system errors with no interruption of service. Administered real-time data to supervisors during shift turnoverswhileaidingineffective decision making & resulting in 15% increased productivity. Facilitated smooth execution and quality control of posted inventory information by monitoring channel status & ensuring all errors were addressedin a timely manner. Mentored[X amount]customer service reps to ensure a warm and inviting onboarding experience for staff.TECHS: Ensured optimal system performance by troubleshooting specific technical issues of IT infrastructure. Streamlinedthe check-outprocess for hospital employees by configuring[X amount]personal devicesandensuring seamless setupthusreducingtheaverage roll out time byup to70%. Created & rolled out a welcoming process across the hospitalwhileestablishing procedures to handle customer issues. ConductedIT check out proceduresfor[X amount+]hospital employeesto ensureproper EPIC training accesswhile providing exceptional customer support. Remote Customer Service RepresentativeMaximus Federal - Lawrence, KSOctober 2021 to December 2021Answer inbound calls from retired federal employees about there health insurance and direct them to correct departments.Cashier/Customer Service/Sales Associate/StockerMurphy's U S A - Shawnee, KSMay 2021 to September 2021Stocker the cooler and floor label and price all products handle large amounts of cash work on computer blue yonder app and handle all incoming calls and customers requests and concerns. Clock in and out on main computer and register.Utility LineUSIC - Kansas City, MOOctober 2020 to February 2021Maintain order in my personal truck and computer and cell and clock in on personal computer and access my tickets for the day and locate appropriate utility lines per request and for job description. CSR - Customer Service RepresentativeCentrinex - Lenexa, KSApril 2018 to October 2019I receive inbound calls from customers asking questions about the loans and I also make many outbound calls to customers applying for loans as well as new applicants. I work in the verification department. Inbound and Outbound calls. Verify loan applications. Fill out applications. Make bank calls with customers personal and financial information. Continually, in the 100% club every week. Dispatcher/Customer ServiceRAIL CREW EXPRESS - Lenexa, KSAugust 2013 to July 2014I handle many incoming calls. And about tasks. I call drivers to provide pickup and transportation for all train engineers. Handle drivers drive time and locations and hours of available times. Executive Administrative Assistant/Sales/Collector HCI - Springfield, MOMay 2006 to September 2009Open and close. Prepare daily tasks and new hire pamphlets and folders. Setup all information scales and profits for daily weekly and monthly. Answer incoming and outgoing calls. Accept packages and prepare outgoing packages and mail to clients and or defendants. Make outbound calls to businesses and speak to owners or decision makers on delinquent and outstanding debt. Offer companies a collection process with profits collected.EducationHigh school diplomaPleasanton High School - Pleasanton, KSMay 1982 to May 1986Skills Customer Service (10+ years), CSR (10+ years), Call Center (10+ years), Customer Support (10+ years), Customer Care (10+ years) Cold Calling Telemarketing Upselling Telecommunication Account Management CRM Software Assessments Basic Spreadsheets with Microsoft Excel -- Familiar January 2020 Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows. Full results: Familiar Call Center Customer Service -- Familiar November 2019 Applying customer service skills in a call center setting. Full results: Familiar August 2020 Influencing and negotiating with customers Full results: Proficient Attention to Detail -- Completed November 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed Customer Focus & Orientation -- Highly Proficient February 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Customer Service -- Completed September 2020 Identifying and resolving common customer issues Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Sales Management Sales Computer Networking Time management Customer service |
