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ObjectiveDedicated customer service professional with motivation to maintain customer satisfaction and to contribute to company success.ExperienceTeletech/Revana 03/2013-06/2015 This job entailed working at a call center for Directv. I answered an average of 60 calls per day, assisting existing and new customers with new service, moving to a new location with existing service, technical support, and customer retention. I was responsible for taking detailed notations throughout the call and building incident reports, escalation reviews, and communicating directly with other companies on behalf of Directv and our customers. Throughout the time I worked for Teletech I was able to advance from an entry level agent to a sales floor specialist, in which I trained the new employees directly and allowed them to shadow me in order to get a more hands on experience before going on the floor. I was in charge of 20-25 people during my shift. I also commissioned every month and made Platinum club monthly, which meant I ranked top 3 on the entire floor.Stream Global Services 09/2010-04/2011 Data Technical Support Representative Provided customer service and technical support for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. Provided an elevated customer experience to generate a loyal customer. Developed highly empathetic client relationship and earned reputation for exceeding sales goals. Responsible for directing calls to appropriate individuals and departments. Accurately balanced cash drawers after every shift. Built ling-term customer relationships and advised customers on purchases and promotions.EducationScottsdale Community College 11/2014-PresentDegree: BusinessSouthern Guilford High School 2000-2004Graduated with Honors on my High School DiplomaSkills-Developed listening skills -Strong Organizational Skills -MS Windows proficient-Creative problem solver -Excellent communication skills -Multi-tasking skills-Enthusiasm-Technical Support experience for Windows phones, android devices, Apple devices, etc..-Troubleshooting experience for wireless modems and computers-Detailed documentation skills