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Click here or scroll down to respond to this candidateJacksonville, FLPHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Proficient, customer-focused, and results-driven customer service specialist. Obtains extensive experience in customer service, claims, and administrative roles in a remote environment. Provides the skills required for fast changing environments and multiple priorities. Demonstrates a strong ability to build customer rapport and provide effective rebuttals for objections. Proven track-record of consistently meeting performance-targets and de-escalating intense customer interactions. Showcases strong leadership and professional characteristics that align within a companys mission and vision statement.SKILLSNetforumCMRVendor RelationsClerical SupportCustomer Service/SatisfactionTechnical Support/TroubleshootingMicrosoft Excel/OfficeWorkflow OptimizationGenysisData EntryQuality AssuranceFraud Detection/PreventionPOS SystemsFast typing 60+ wpmSupervisingJava ScriptZendeskSalesforceEMR SystemsRELEVANT EXPERIENCEState Farm Solera (Remote)Auto Loss Claims AssociateSeptember 2023-PresentLed efforts to streamline the claims process, reducing processing time by 30% and enhancing client satisfaction. Implemented practical fraud detection measures, identifying potential fraudulent claims with 80% accuracy. Facilitated cross-departmental training on policy interpretation, reducing errors by 20%. Successfully navigated negotiations with external legal teams, achieving favorable outcomes in disputed claims. Maintained a 97% accuracy rate in claims documentation, ensuring compliance with regulatory standards. Contributed to the development of a customer-centric knowledge base, reducing query resolution time by 15%. Strengthened data security protocols, ensuring compliance with industry standards, and maintaining a secure database.Dynata RemoteOutbound Survey Customer Service RepresentativeAugust 2022-September 2023Accurately and confidently handling various types of client inquiries while engaging and building a consultative relationship in a fast-paced environment. Analyzed benefits data and trends, providing insights to reduce costs by 10% while maintaining employee satisfaction. Complied with procedures and policies to maximize team performance while implementing a knowledge base, resulting in a 20% reduction in common support inquiries. Introduced a customer feedback loop, facilitating continuous improvement initiatives and service enhancements. Contributed to the development of a customer-centric knowledge base, reducing query resolution time by 15%.Express, Inc. Spring Hill, TN-Sales Associate/CashierSeptember 2016-December 2016Successfully resolved complex customer complaints, turning dissatisfied customers into loyal advocates. Consistently met or exceeded performance sales targets by implementing marketing strategies, building customer rapport, and utilizing effective rebuttals. Strategically assembled store displays with featured items to attract customers and promote sales. Maintained a customer satisfaction score of 95% through consistent, empathetic, and solution-focused interactions. Handled up to 100 customer interactions daily, focusing on quality and efficiency. Participated in customer service workshops to elevate customer service skills, implement feedback, and increase product knowledge.EDUCATIONCertified Nursing Assistant Training Program Acumen Training Jacksonville, FLCNA/BLS/CPR CertificationAugust 2023Stillman College Tuscaloosa, ALMusicAugust 2017-November 2018Oakleaf High School Orange Park, FLHigh School DiplomaMay 2017 |
