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Click here or scroll down to respond to this candidateCandidate's Name
1300 fairmount ave unit 649, Philadelphia PA 19123 PHONE NUMBER AVAILABLE EMAIL AVAILABLE I am a bilingual healthcare professional with exceptional problem-solving, critical thinking, customer service, and time management skills. I am seeking a fulfilling career in phlebotomy(lab) within the healthcare or a related field.Professional Experience3 Cooper Hospital-Camden, NJ. May 2024- July 2024 Arrange daily activities based on urgency of requests for fluid samples Identify patients and their personal information using their ID, documents or other means Determine the right venipuncture method based on patient age, health etc. Reassure patients and help them relax Find veins that are suitable for puncture Draw blood using sterilized needles, vials and other equipment Ensure optimal quality and quantity of samples Label samples correctly and send or deliver them for testing Answer patient questions and provide useful information Keep accurate records on fluid specimens and tests Adhere to all relevant health and safety standards while working Hours completed (100hrs)-160 VP).New Century Home Care Agency LLC. - Philadelphia, PA Jan 2023-Oct 2023 Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans. Managing last minute calls outs, finding appropriate coverage. Developing an on-call pool of agency aides with various shifts in coordination with Human Resources Communicate with referral sources and Case Managers to provide an excellent customer service experience Listening to needs of clients and matching them to the appropriate caregiver(s) Manage Caseload of up to 100 patients Review the care plan with patients and caregiver Resolve caregiver and client grievances and complaints Address over utilization of hours Reporting personnel performance issues Ensure caseload retentionBilingual Care Coordinator-Blessings4everhomecareagency- Philadelphia PA. Page 1 Conducts in-home and telephonic assessments and wellness calls for assigned consumer caseload to identify individual consumer care needs. Reviews and updates plan of care every 90 days, or as needed. Contacts consumer to confirm accuracy of PCA visit time and care provided when discrepancies or incomplete entries occur. Runs exception reports in HHA system to track compliance with Evv regulations and reports findings to manager. Adjusts PCA schedules as needed due to under/over utilizations of service hours to maintain authorized services hours. Provides timely communication to the consumers external service coordinator directly or via the HHA system regarding changes in consumer status or pertinent home/community safety issues. Notifies the PA department of Human Services DHS-Bureau of program integrity regarding any reports of consumer exploitation via email or the pa DHS reporting system. Bilingual Case Manager-Help at home - Philadelphia, PA Jun 2021- Dec 2021 Received calls from clients, caregivers, service coordinators, MCO representatives, etc. and handles inquiries, issues, complaints in a professional and timely manner. Conducts 30-day consumer calls/interviews to touch base on the clients health status, treatment progress, changes to the home environment, and overall client satisfaction with Help at Home's services. Managed and Coordinated Care Givers schedules to ensure that scheduled hours match hours worked. Consistently maintains the confidentiality of patient/client and agency information. Computer SkillsMicrosoft OfficeTyping over 50 WPMMicrosoft WindowsMicrosoft ExplorerAdobe AcrobatMicrosoft OutlookEducationHigh School Diploma (GPA: 3.69) Pascagoula High School, Pascagoula, MS May 2017 Community college, Philadelphia PA. ASCP. (Certified Phlebotomy Tech (PBT). June 2024 Page 2 |
