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Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.EMAIL AVAILABLE PHONE NUMBER AVAILABLEMelao Bakery Orlando, FL Customer Service Associate Greeted customers and identified their needs.Provided information about products and services available to customers. Tracked inventory levels of popular items to ensure availability for customers' orders. Answered phone calls from customers promptly and courteously. Handled cash register operations accurately during peak times. Kept work area neat, clean, and well-stocked at all time 2016-CurrentFlorida Blue Kissimmee, FL Life Insurance AgentCommunicated with clients to understand needs and identify best policies for each case. Calculated premiums and established payment methods. Provided death benefits by delivering policy proceeds and reassessing client needs. Explained coverage options to potential policyholders, answering questions or concerns. 2021-2022ExperienceICPR Junior College of Puerto Rico AreciboCustomer SupportTeam CollaborationTime ManagementProblem-solvingEye for DetailProfessional Academy Of HealthCertified Phlebotomy Technician (CPT)CPR/FA certHIV cert19962024EducationSkillsDeveloped and maintained relationships with clients to ensure customer satisfaction. Assisted customers in selecting the right life insurance coverage for their needs. Negotiated terms of policy with clients to ensure maximum benefit for both parties. Maintained records of client information, including policies and payment history. Attended educational seminars and conferences to stay up-to-date on industry trends Triple S Vida Puerto Rico Life Insurance Agent 2005-2016 Associate of Arts in Marketing |