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Click here or scroll down to respond to this candidatePage 1 of 5Candidate's Name
Street Address
Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPersonal ProfileAn enthusiastic, multilingual IT professional with extensive experience at various levels of IT support and computer network management; also experienced in office administration and operational and people management; strong and experienced team player, with commendable interpersonal and communication skills and proven ability to work independently; able to learn new technologies, concepts and business processes quickly, evaluate their applications, and apply them to business need as appropriate; seeking new challenges and career progression in the UK-market. Education Bachelor in Computer Sciences (1999 2003)Institute of Leadership and Management, Lahore, Pakistan Work ExperienceJuly 2022 to dateIT AdministratorKandou Bus LtdKey responsibilities included: Managing the tickets for technical issues related to all hardware and software problems Keep up-to-date with all legal company requirements, policies and division procedures and ensure compliance Providing Technical support to onsite users physically or via Remote Support Pro-actively escalate any technical or complex issues to relevant team depending on the nature of the issue Onboarding & Offboarding of the users For new users onboarding, prepare the laptops, create users and deploy the OS using automated procedures Managing the internal IT related issues for the team like Server management, Windows Troubleshooting, Ticketing system troubleshooting Managing and maintaining the IT infrastructure and keep it up to date Create the scripts in python or shell to mange most of the procedures via automations Deploying and managing the applications through central software to keep the hosts up to date Assisting the users with VPN connectivity issues when needed. Accomplishing assigned internal IT projects like Sever room rack maintenance and clearing old servers from the rack, asset disposition, old hard drive shredding etc Setting up the new offices when moving to new place and managing the network connections from routers to hosts via patch panel and floor sockets Apr 2015 June 2022Page 2 of 5Software ConsultantSamsung Electronics (EHQ/DSSC)Key responsibilities included: Managing the tickets for technical issues related to 1st / 2nd Line support Keep up-to-date with all legal company requirements, policies and division procedures and ensure compliance Providing 2nd line Technical support to B2B clients via Telephone as well as Remote Support Pro-actively escalate any technical or complex issues to 3rd Line support & HQ R&D Testing and reproducing Clients issues in internal Lab and provide the test results to HQ or Clients respectively Managing the team of 8-10 consultants and technical engineers to provide B2B solutions consulting services and technical support for Samsung subsidiaries and partners Training the new staff starting from Level 1 to Level 2 to make them able to provide professional support to B2B Clients Managing the internal IT related issues for the team like Server management, Windows Troubleshooting, Ticketing system troubleshooting which is hosted on Linux OS etc Writing Knowledge Base Articles to document all the technical issues for the future reference for the team and newly joined team members Onsite visits to resolve the technical issues related to the Smart Signage and Hospitality products Assisting on Samsung Pre-Sales queries to the client across EMEA Region Contributing in the sales by liaising with Marketing & Pre-Sales Teams Researching on Samsung existing and upcoming Smart Signage and Hospitality softwares & hardware and share with TeamFeb 2014 Mar 2015Freelance IT Consultant Started working as a freelance IT consultant in Oct 2012 as a part-timer for multiple internet cafes in Frankfurt, Raunheim, Ingelheim and Mannheim areas Became full-time freelance consultant in Jan 2014 providing IT support services and deployment services to internet cafe clients and few small enterpreneural firms including ClinSafe Ltd, Alpha Clinical Development Ltd, Novel Regulatory and Clinical Services Ltd Oct 2012 Jan 2014Office Supervisor / Transport ControllerSohal Klein Transport, Trebur, GermanyKey responsibilities included: Tactical operations planning and all office admnistration matters on day to day basis Keep up-to-date with all legal company requirements, policies and division procedures and ensure compliance Management of scheduling and planning of the transport operation ensuring the correct resource is available and service levels are met Pro-actively escalate any potential service issue to both immediate management and customer service teamPage 3 of 5 Ensure effective communication processes are established and maintained for both external and internal customers Compliance with company and local statutory obligations regarding Health & Safety, working- time legislation, operator licensing, quality and costs Fleet Management and maintenance and ensuring compliance including drivers hours, fleet monitoring and tachograph analysis Producing and reporting weekly key Performance indicators Oct 2011 Sep 2012Office Supervisor / Transport ControllerNazir Transport, Trebur, GermanyKey reponsibilities included: Responsible for office admnistration matters on day to day basis ensuring smooth operations and optimising delivery solutions and vehicle utilisation Ensure healthy customer service team relationship, holiday management and continuous operational improvement Fleet Management and maintenance and managing all transport operations for national and international delivery fleet Management and development of drivers and transport team Deployment of ad-hoc loads to occur at lowest possible cost Monitor and respond to customer reviews and complaints Ensuring compliance including drivers hours, fleet monitoring and tachograph analysis Jul 2010 Jul 2011Supply Chain OfficerDo & Co. Kelsterbach, GermanyKey responsibilities included: Assist in managing inbound and outbound supply chain process Supervise food packaging and transfer of finished products to the Airlines or directly to Aircrafts through lorries Keeping stock inventory and inform the manager for procurement Monitor and respond to customer reviews and complaints concerning supply cahin Ensure healthy relationship between customer service team and supply chain team, holiday management of fleet and continuous operational improvement Mar 2008 Jun 2010IT Operations ManagerIzhar Group of Companies, Lahore, PakistanKey responsibilities included: Monitor and maintain IT infrastructure, equipment and software and Asset Register Manage the monitoring, maintenances, development, upgrade and support of all current IT systems, including servers, internet connectivity, and websites, telephones, CCTV, software applications and peripherals Effectively respond to IT breakdowns including those out of hours. The response would be appropriate to the breakdown criticality Identify and implement IT solutions that will improve the quality and accessibility of Page 4 of 5information throughout the business Day to day management of the company's IT and communication systems. The protection of these systems and the data that they held Develop and maintain IT processes, ensuring they meet current and future business and system requirements Communicate regularly with the Group IT Director and all users on system and service updatesJan 2006 Feb 2008Team Leader, IT SupportIzhar Group of Companies, Lahore, PakistanKey responsibilities included: Managing 3 direct reports and support their professional development To deputise for IT Manager Planning and execution of upgrades Manage AV/IT Projects Provide support and maintenance for the IT Hardware and software Carry out daily tasks such as server administration, network audits and licence checks Manage and occasionally supervise 1st to 3rd Service Desk support To advise on web-based technology and web-site management arrangements Dec 2003 Dec 2005Information Technology OfficerCCL Pharmaceuticals (Pvt) Ltd. Lahore, PakistanKey responsibilities included: Planning and execution of IT support duties assigned Assist AV/IT Projects Provide support and maintenance for the IT Hardware and software Carry out daily tasks including providing IT-assistance to staff, server administration Provide Service Desk support using software and remote assistance to site-based employees Company websitemaintenance activitiesProfessional Skills Windows 8.1, 8, Vista, 7, XP, 2000, Server, 98, 97, Window Server 2012/2016/2019 Linux OS (Centos, Rocky) Microsoft Office 365, 2012, 2010,2007, XP, 2000 including MS Access, Publication and Excel Java, Visual Basic, Graphics (Corel Draw, Adobe Photoshop), Web designing Active Directory/LDAP, Domain Policy, managing users and groups DB (PostgreSQL, MSSQL 2012/2016/2019) Creating OS (Windows/Linux) on Cloud (AWS/Azure), S3 Buckets Networking, Routing, DHCP, Troubleshooting using Event Viewer logs, Wireshark, TCP Dump tools etc. depending on the nature of the application, RS232 Logs, Controlling the devices using RS232 and TCP/IP commands SAML, SSL Certificates from creation to installation on webservers, Tomcat/IIS Data management, Level 1 and 2 desk support, system administration PC maintenance, hardware and software installations and troubleshooting, Windows Page 5 of 5installation, disk formatting and partitioning, data recovery, registry mechanic, disk defragmentation, disk clean up, anti-virus and anti-spyware Business administration, people management, operations management and customer services Ansible playbooks MS Intune Administration SCCMCourses AWS Cloud Technical Essentials (Coursera) AWS S3 Basics (Coursera) AWS Solution Architect Associate (In Progress) Technical Support Fundamentals (Coursera) Linux essentials CCNA (In Progress) Unpacking the Internet of Things (IoT) (Udemy) InTune SCCMLanguages English, German, Urdu, HindiNationality German |
