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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Billerica, MA Street Address
Summary Responsible, compassionate, and motivated employee ready to apply time management, organization, and education in the workplace. Offers the ability to handle challenging work, and a desire to take on new challenges.First Aid and CPR certified.Skills Relationship BuildingReliable & TrustworthyPlanning & OrganizingOrganizational SkillsPublic SpeakingActive ListeningTraining & DevelopmentGood Work EthicTeam ManagementCustomer ServicePeople SkillsComputer SkillsCritical ThinkingConflict ResolutionProblem ResolutionTeam BuildingSupervision & LeadershipPlanning and CoordinationMultitasking and PrioritizationDetail OrientedContent CreationProblem SolvingCase ManagementPerformance TrackingClient SupportCare CoordinationRecords ManagementClient AdvocacyCase Needs AssessmentAnnual Case ReviewsIndirect Patient CareEmotional AwarenessSocial WorkCommunity ResourcesResource IdentificationCrisis InterventionTreatment PlanningDocumentation and ReportingCase PlanningPatient AssessmentsCross-Functional CollaborationMS ExcelMS OfficeAdobe IllustratorCanvaExperience PACT Vocational Case Manager 05/2024 - Current Eliot Community Human Services Danvers, MACollaborated with team members to coordinate treatment plans for clients. Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.Monitored client progress through regular follow-up contacts. Conducted home visits to assess the safety of living environments for clients. Participated in interdisciplinary team meetings to discuss treatment options. Provided crisis intervention support for clients in emergency situations. Developed individualized care plans with input from clients and their families. Participated in professional development activities related to case management best practices.Assessed clients' needs, developed service plans and monitored progress towards goals. JCCounseled clients on available resources within the community that could help meet their needs.Collaborated with other service providers to ensure continuity of care for clients. Advocated for clients by obtaining information regarding treatment options and clinical status. Maintained logs and electronic client records following department and agency policies for effective monitoring.Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.Participated in regular team meetings and in-house training sessions to boost group effectiveness.Utilized case management software and databases for efficient information tracking. Managed caseloads effectively, ensuring timely documentation and reporting. Monitored client progress through regular follow-ups and case reviews. Conducted home visits to assess living conditions and support needs. Assessed and identified service delivery challenges and opportunities within local area. Handled administrative procedures to meet objectives set by boards of directors or senior management.Case Manager 10/2023 - 03/2024Pine Street Inn Boston, MAAssessed clients' needs, developed service plans and monitored progress towards goals. Provided crisis intervention support for clients in emergency situations. Collaborated with medical professionals to coordinate treatment plans for clients. Maintained accurate case records and documentation according to agency guidelines. Compiled reports on cases and submitted them to supervisors as required. Counseled clients on available resources within the community that could help meet their needs.Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.Participated in professional development activities related to case management best practices.Advised staff members on effective strategies for working with challenging client behaviors. Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of clients.Developed trusting relationships with social services, health care providers and governmental agencies.Maintained logs and electronic client records following department and agency policies for effective monitoring.Assisted individuals with eligibility for available benefits. Adhered to ethical principles and standards to protect clients' confidential information. Advocated for clients by obtaining information regarding treatment options and clinical status. Participated in regular team meetings and in-house training sessions to boost group effectiveness.Provided direct in-house referrals.Established and maintained relationships to meet community needs and avoid service duplication.Handled administrative procedures to meet objectives set by boards of directors or senior management.Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.Provided emotional support and advocacy for vulnerable populations facing discrimination due to race, gender identity or sexual orientation. Maintained accurate records of client interactions utilizing a computerized database system. Monitored and evaluated client progress compared to measurable treatment and care plan goals.Advocated for clients to resolve medical or personal crises. Collaborated with other professionals to assess client needs. Guided clients in development of skills and strategies for dealing with individual problems. Provided information to access financial assistance, legal aid or housing. Modified treatment plans to accommodate changes in clients' health or progress. Identified environmental challenges to client progress through interviews with clients. Counseled clients individually to assist recovery from illness and to adjust to life. Transported patients safely to social activities and doctors appointments via cab. Alumnae Relations Chairwoman 01/2023 - 05/2023Theta Phi Alpha Sorority Salem, MACoordinated posts, timelines and budgets for events. Developed a newly developed Facebook page for the alumnae. Worked with other students to coordinate events with alumnae. Planned and controlled my budget.Produced demographics for alumnae birthdays to be posted as well as senior spotlights. Sisterhood Chairwoman 09/2021 - 05/2022Theta Phi Alpha Salem, MAHosted events every week on campus.Inspired members to engage in sisterhood activities, improving participation and bonding within the chapter and school.Built a budget each semester that identified how much each supply would cost for each student at every event.Sent lists of supplies with specific dollar amounts to our treasurer at the start of each semester. Created and executed long-term strategic plans to make engaging events for the sorority. Hosted open events for the entire school during the weeks of recruitment. Carefully decorated and set up the rooms and presentations early before each event. Managed my committee for the year.Maintained positive working relationship with fellow staff and management. Encouraged and improved cross-department internal communication. Performed accounting or financial analysis.Reserved and managed meeting room availability.Women's Recruitment 09/2021 - 01/2022Greek Council Salem, MAPlanned and executed recruitment events to bring in new students. Booked spaces and maintained records for safekeeping for all recruitment events. Presented at info sessions and tabling events to promote recruitment and Greek Life. Collaborated with the recruitment chairwomen of both sororities on campus to raise numbers in Greek life on campus.Reviewed referral candidates and contacted qualified individuals to request applications. Stood on Greek Council Executive Board and attended weekly meetings where we deliberated with both the sororities and fraternities on campus. Acted as a middle person for women going through recruitment who needed assistance within the process.Trained and mentored new Women's Recruitment in successful strategies for next recruitment seasons.Advised sororities on organizing, preparing, or implementing recruitment. Risk Manager 09/2020 - 09/2021Theta Phi Alpha Salem, MADeveloped and documented risk management systems.Maintained risk identification, medications, and emergency contacts for all members of the chapter in case of emergency at events.Presented health, safety, and well-being facts and tips at each meeting weekly. Reviewed risk management reports presented to the chapter provided by nationals. Prepared one presentation for the school in partnership with PEAR on an Anxiety Awareness Workshop.Marketing Admin 08/2019 - 09/2021Sharon Cassidy Social Media Marketing Billerica, MA Assisted with day-to-day marketing tasks and coordinating activities. Developed social media content and assisted in creating content calendars. Researched latest trends.Conducted competitor research.Created graphical illustrations for client content. Dining Room Server 01/2018 - 05/2020Benchmark Senior Living Billerica, MAAssisted the dining room staff with taking orders from the residents and delivering it to them with restaurant style seating.Coordinated with production teams to meet deadlines such as holidays or important days for our residents.Monitored dining rooms for safety and resident needs. Handled food safely and kept spaces clean to protect residents from foodborne illness and maintain proper sanitation.Provided timely checks on resident needs and brought requests. Developed strong and lasting resident relationships. Restocked tables, wait staff areas and order staging areas. Stocked server areas with supplies before, during and after shifts. Designed emergency protocols to enhance resident and worker safety. Cleaned tables and chairs to prepare dining area for next residents. Checked with residents to determine satisfaction with meals, promptly taking action to correct problems.Sales Associate 10/2018 - 03/2019Payless Shoe source Burlington, MAHelped customers find specific products, answered questions and offered product advice. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Engaged customers in friendly, professional dialogue to determine needs. Used technology resources to assist customers in locating and selecting items. Assisted teammates with sales-processing tasks to meet daily sales goals. Collected payments and provided accurate change.Dance Teacher's Assistant 08/2015 - 06/2016Wilmington Dance Academy Wilmington, MAManaged student behavior in classroom by establishing and enforcing rules and procedures. Planned choreography for group performances and recitals. Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.Kept classrooms tidy and clean for group.Maintained effective working relationships with staff members, students and parents. Upheld studio guidelines and legal requirements for dancer and staff protection. Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge. Assessed students' progress and structured lesson plans to facilitate continued learning. Explained class procedures, policies and important dates. Led discussion sections, tutorials and sections under teacher direction. Education andTrainingMaster of Social Work Expected in 05/2028Regis College Weston, MAMinor : English 05/2023Salem State University Salem, MABachelor of Science: Psychology 05/2023Salem State University Salem, MA[Fall, 2019] - Dean's List[Spring, 2020] - Dean's List[Fall, 2020] - Dean's List[Spring, 2021] - Dean's List[Fall, 2021] - Dean's List[Spring, 2022] - Dean's List[Fall, 2022] - Dean's List[Spring, 2023] - Dean's ListMember of Theta Phi Alpha, 2020-2023Member of Psi Chi, Honors Society for Psychology Majors |
