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Work ExperienceFidelity Investments, Westlake, TXOperational Risk AnalystNov Street Address  - PresentAudited intraday loan funding, focusing on liquidity management for daily transactions within Federal funds limits, and ensuring adherence to FINRA and SEC regulatory practices.Validated User Developed Applications (UDAs) across departments, monitoring transaction accuracy for trades and securities-based lending, including Margin Loans and Securities-Backed Lines of Credit (SBLOC).Executed complex database queries and visualizations using Excel, SQL (PostgreSQL, Oracle, Snowflake), facilitating effective stakeholder communication.Delta Airlines, Inc., Dallas, TXSales - Digital Engagement SpecialistSep 2018 - Aug 2020Managed Deltas online support portal, providing comprehensive customer, technical, and program support.Movo Photo Group, LLC, Los Angeles, CACustomer Service ManagerApr 2016 - Sep 2018Led a team supporting communications equipment for LA County Police and Fire departments.Brown Bag Direct, Beverly Hills, CACommercial Production Campaign ManagerJun 2012 - Apr 2016Developed telemarketing scripts for over 75 As Seen on TV products, boosting direct response campaign effectiveness.Negotiated media buys, achieved cost reductions and increased ROI.Education: University of Detroit Mercy, Detroit, MI Business Administration; Minor in English2004 - 2008