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Click here or scroll down to respond to this candidateCandidate's Name
Onboarding SpecialistCharlotte, North Carolina, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCENovember 2021-CurrentOnboarding SpecialistVanguardCharlotte, North Carolina, United StatesRandstad Assisting clients with the Onboarding process, account set up and maintenance. January 1997-CurrentAccount ManagerAffordable RealtyCharlotte, North Carolina, United StatesResponsible for monitoring and coaching new employees. Assist with administrative functions, update and collect on delinquent accounts, post payments, make deposits. February 2019-May 2021Billing SpecialistAffordable RealtyCharlotte, North Carolina, United StatesProvide over the phone account and payment support services, resolve billing issues and customer concerns, including maintenance, activations, order entry and promotion correction, schedule field visits and escalate calls to support team. I meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. June 2016-September 2018Customer Service AgentRed Cross Blood Donation Call CenterCharlotte, North Carolina, United StatesContact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. March 2013-June 2016Customer Care SpecialistConvergys At Home Call CenterCharlotte, North Carolina, United StatesResponsibilitiesTo provide customer support with insurance benefits for Blue Cross Blue Shield and Resolve complaints and billing issues for clients on Sprint Accounts. Assisted in training of new employees. EDUCATION-2003Associate of Science in Human Services in Human ServicesCentral Piedmont Community CollegeCharlotte, North Carolina, United StatesAssociate of Science in Human Services in Human Services Central Piedmont Community College - Charlotte, NC 2003 Human ServicesSKILLSCoaching Past Due Accounts Onboarding Billing Sales Up-Selling Blood Bank Computer Systems Customer Support/Service Sales Management Accounts Payable Banking Services Behavioral Health Call Centers Conflict Resolution Continuous Improvement Customer Relationship Management (CRM) Systems Customer Relationship Management (CRM) Data Collection Data Entry Google Apps Human Resources Online Chat Microsoft Office Microsoft Word Microsoft PowerPoint Intuit Quickbooks Training/Teaching VPN (Virtual Private Network) Microsoft Windows Operating System ZenDesk Administrative Skills Meet Sales Quota Resolve Customer Issues Customer Training Order Processing Telephone Skills Recruiting/Staffing/Hiring Staff Training Problem Solving SkillsHONORS & AWARDSAccount Management, Microsoft Office, Receptionist, Data Entry, Quickbooks, Customer Service Powerpoint, Sales Experience, Behavioral Health, Accounts Payable LANGUAGESEnglish - Intermediate |
