| Candidate Information | | Title | Data Entry Specialist 1 | | Target Location | US-NC-Charlotte |
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Click here or scroll down to respond to this candidateWORK EXPERIENCE:Eligibility Specialist 1 Street Address -2023Mecklenburg County. Charlotte, NCInterviewing customers, gathering information, and inputting data into appropriate systems.Verifying customers information through paper documentation, on-line search and phone calls.Completing eligibility determination and process applications and recertifications for Medicaid.Performing data entry and maintaining system files and databases on clients, providers, and program services.Responding to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status.Maintaining extensive knowledge of social services.Financial Crime Specialist 2 2019-2022Wells Fargo. Charlotte, NCReviewing, verifying, and identifying customer transactions to detect/ prevent financial crimes activities, policy violations, and suspicious situations to mitigate and/or recover losses.Placing outbound calls to the customers to verify transaction and servicing activity.Monitoring moderate to complex account activity which requires research that may involve multiple transaction channels.Using a variety of sources for information, including online systems and tools/models.Performing general account handling functions such as card replacement determination, account maintenance and in office branch referral.Documenting research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations, and Suspected Financial Abuse.Identifying control failures in bank processes, procedures, customer, or team member decisions and then categorize losses and assign loss accountability.Communicating with customers in a fast paced, blended inbound/outbound production-oriented call center environment.Responding to inbound calls for customer inquiries, verify activity, service requests, file claims, and assist partner groups while meeting/exceeding quality standards.Command Center Associate 2014-2019Concentrix. Charlotte, NCProvide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues,Recognize and initiate escalations for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication. Document all incidents using the service management suite and notify impacted stakeholders. Manage call volume and labor resources for inbound call centers, while maintaining and exceeding company and client goals and expectations.Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.Analyze and monitor statistical information in a timely manner to ensure proper call allocation goals are met, reforecasting demand and staffing.Recommend strategies to Operations to improve labor utilization and key performance indicators.Loan Documentation Specialist 3 2012- 2013Wells Fargo. Fort Mill, SCProcessed FHA, Veterans Administration, and Conventional loans.Demonstrated the ability to process, verify, and document data utilizing multiple systems.Important in developing reports to track the progress of multiple loans.High level of communication with internal and external clients to achieve goals.EDUCATION: North Carolina State University, Raleigh, North CarolinaBachelor of Science, Accountingwith a focus in Internal Audit & Information Systems.COMPUTERSKILLS:Experienced in the use of ACL, SAP, Management, Microsoft Access, Excel, Visio, Word, Outlook, CC Pulse, and IEX TotalView Workforce |
