| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceSummary:Over 28 years of customer service experience. Ability to navigate through Windows-based and web browser applications. Excellent oral and written communication skills. Ability to work independently along with great organizational skills. Excellent ability to problem solve and seek resolution to any issue. Ability to meet expectations consistent with company guidelines.Technical Skills:Microsoft WordMicrosoft ExcelCRM SoftwareTroubleshootingMultitaskingData EntryProduct KnowledgeCall CenterInbound & Outbound CallsTicketing SystemsEducation:Holy Cross High School, San Antonio, TX, DiplomaProfessional Experience:AFNI Jan 2023 - Dec 2023Customer Service Tech SupportCustomer Service Tech Support AgentAssisted on-site Verizon reps when porting cell phones.Ported phones for customers.Troubleshoot cell phone connection issues .Assist customers in setting up their cell phone.Assist customers in navigating through the Verizon app.Educate customers on the functions of their device.Data EntryCVS Caremark Nov 2022 Jan 2023Customer Care RepresentativeProvided customer service to CVS members.Educated members on prescription benefits.Researched claim inquiries.Did provider searches for members.Submitted appeals regarding denied claims for members.Harland Clarke March 2005 - Nov 2022Customer Service Quality AuditorWorked inbound and outbound calls in a call center environment for the 12 years I was there.12 years customer service for UHC members.Educated members on their policies as well as researched claim issues.Proactively looked for resolutions to concerns.Called medical providers on member behalf to verify coverage or claims inquiries.Ensured customer service quality through remote monitoring of agents.Worked with training to educate customer service agents expected quality.Coaching/Mentoring of agents that had challenges meeting expectation of their role.Lead specialist communicating feedback to and from leadership. |
