Candidate Information Name Available: Register for Free Title Clerk III /Customer Service Quality Assurance Target Location US-MI-Grand Rapids Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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TCCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Indianapolis, IN Street Address
Diligent Clerk 3 with superior work ethic, friendly demeanor and 2 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working eectively unsupervised and quickly mastering new skills. Product Location SkillsSystem LogproExpertiseAttention to DetailStocking and ReplenishingSpanish TranslationCustomer ServiceOnboarding and OrientationComplex Problem SolvingManaging Operations and EciencyPerformance Tracking and EvaluationLSC Communications Indianapolis, INPICKING01/2022 - CurrentLabeled boxes and placed in outbound collection areas. Conrmed items picked for orders by keying codes into system. Packed products into designated boxes, taking care to protect items from damage or shifting during transport.Received and counted stock items, recording data manually or on computer for inventory purposes.Printed accurate labels and applied to boxes, crates and containers prior to shipment.Received and distributed incoming mail, messages and packages to appropriate individuals.Filed correspondence and reports in accordance with corporate classication system.Supported oce clerical functions using word processing and other software, email and oce machines.Contacted customers regarding account updates and potential problems. Communicated with customers and employees to answer questions or explain information.Oversaw oce inventory by restocking supplies and submitting purchase orders.Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.Reviewed les, records and other documents to obtain information or respond to requests.Monitored oce supply stock levels and placed timely orders for replenishment.SummarySkillsExperienceOpened, sorted and routed incoming mail and prepared outgoing mail. Copied, sorted and led records of oce activities and business transactions.Computed, recorded and proofread data or reports.Completed and mailed contracts, invoices or checks. Geodis Indianapolis, INCUSTOMER SERVICEREPRESENTATIVE01/2021 - 12/2021Made outbound calls to obtain account information. Escalated customer concerns, issues and requirements to supervisors for immediate rectication.Asked probing questions to determine service needs and accurately input information into electronic systems.Fielded customer complaints and queries, fast-tracking for problem resolution.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Consulted with customers to resolve service and billing issues. Demonstrated excellent communication skills in resolving product and consumer complaints.Answered inbound calls, chats and emails to facilitate customer service. Upheld quality control policies and procedures to increase customer satisfaction.Mentored new employees on procedures and policies to maximize team performance.Neovia Logistics Services Grand Rapids,MITeam Lead01/2020 - 12/2020Delegated daily tasks to team members to optimize group productivity. Fostered positive employee relationships through communication, training and development coaching.Gathered business requirements from users to convert to technical requirements.Organized and prioritized incoming work orders and optimized team workows and resources to handle dynamic demands.Monitored team progress and enforced deadlines.Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workows smooth.Rotated through series of dierent stations based on team needs. Implemented performance, quality and eciency measures to achieve aggressive production goals.Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.Conducted thorough quality checks to verify conformance to specications. Assigned projects and distributed tasks to team members as per area of expertise.Distributed work orders to departments.Assisted fellow planning sta members with tasks to maintain proper workows.Used daily system logs to document production information, discussing issues with management.Scheduled space or equipment for special programs, meetings and conferences.Planned and completed group projects, working smoothly with others. Education and TrainingGRCC Grand Rapids, MIHigh School Diploma05/2019