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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Detroit, MI Street Address
SummaryMotivated professional focused on streamlining service procedures and maximizing team productivity. Consistent insatisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancingcustomer, employee, and company objectives.Skills* Talent Development. Customer Service Sales Promotions. Receptionist* Schedule Coordination. Data Entry Complaint resolution.ExperienceJust 4 You Detroit, MichiganCustomer Service Manager05/2019 - 05/2024LPM Enterprises LLC Detroit, MichiganCPR Instructor06/2014 - 06/2020Health Care Solutions Detroit, MichiganAdministrative Assistant01/2014 - 01/2019Education and TrainingUniversity of Phoenix Detroit, MIMBA in Business Administration06/2018Ensured prompt resolution of customers inquiries via phone,email or chat support channels.Conducted regular training sessions for staff on new products,services, and customer service techniques.Analyzed call center data to identify trends in customer issuesand recommend solutions accordingly.Assisted with recruitment efforts by providing presentations atjob fairs or college campuses.Provided guidance on how individuals can respond safely whenfaced with an emergency situation.Conducted practice sessions with students to ensurecomprehension of course content.Greeted visitors and provided general information about thecompany.Ensured efficient operation of office equipment such as printers,copiers and fax machines.Managed database systems containing customer contactinformation. |
