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Click here or scroll down to respond to this candidateSUMMARYPROFESSIONAL EXPERIENCESKILLSJacksonville, FL 32244EMAIL AVAILABLECOURTNEY BROOKS PHONE NUMBER AVAILABLEResults-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.Inbound and Outbound CallingOnboarding and OrientationPresentation PreparationTalent AcquisitionRisk ManagementReport GenerationComplaint resolutionConflict ResolutionComputer ProficiencyCustomer consultingProfessional telephone demeanorDocumentationProblem-solving abilitiesDe-Escalation TechniquesClerical SupportAdministrative SupportOrganizational DevelopmentStaff ManagementTraining developmentPersonnel engagementEmployee RetentionProject ManagementTalent managementPolicies implementationPersonnel RecruitmentConflict resolution tacticsHUMAN RESOURCES CUSTOMER SERVICEEDUCATIONASSOCIATES OF ARTS DEGREEFlorida State College at JacksonvilleUSPSManaged daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries. Processed incoming payments from customers and ensured accuracy of data entry into computer system. Provided administrative support to senior staff members by completing assigned tasks in a timely manner. Assisted with budget preparation, forecasting, and tracking expenses for all departments within the organization. Created detailed reports for management regarding financial status of company projects. Developed procedures to streamline workflow processes across multiple departments. Coordinated meetings between senior staff members and external vendors and clients as needed. Inputted data into computer system to ensure accuracy and completeness of records. Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases. CLERK/EXPEDITER2016-PresentFootball Fanatics, IncAnswered incoming calls and responded to customer inquiries. Assisted in the development of new administrative systems, procedures and policies. Managed office supplies inventory and placed orders when necessary. Maintained filing system for important documents such as contracts and invoices. Coordinated meetings, conferences, travel arrangements. Provided general administrative support to staff members. Updated databases with new employee information, job changes and terminations. Developed spreadsheets to track project progress, budgets and other related data. Processed payroll information according to established guidelines. Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks. Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence. Organized and conducted new hire orientation sessions to introduce policies and procedures to employees. ADMISRATOR2011-2013Alvin Brown Jacksonville Mayoral CampaignConducted comprehensive data analysis on employee performance metrics, contributing to the development of strategic HR initiatives. Utilized HRIS systems to generate reports and provide insights on workforce trends, turnover rates, and key performance indicators. Assisted in the implementation and enhancement of HR policies and procedures, ensuring compliance with legal and organizational requirements. Collaborated with cross-functional teams to streamline recruitment processes, resulting in a 15% reduction in time-to-fill for open positions. Managed employee onboarding and offboarding processes, ensuring a smooth transition for new hires and maintaining accurate records. Conducted salary benchmarking and market research to support the development of competitive compensation structures. Facilitated training sessions on HR policies, diversity and inclusion, and performance management for staff and management. Developed and implemented canvassing strategies to generate support for a political campaign. Educated potential supporters on the candidate's platform and policies. Identified target areas for canvassing efforts based on demographic information. CANVASSER2011-2011Browns Mobile ServicesApplied strong problem-solving skills to address and resolve complex issues, demonstrating the ability to think critically and find effective solutions. Demonstrated exceptional communication skills to ensure clarity in customer interactions, fostering understanding and building positive relationships. Successfully mediated and resolved conflicts between customers, showcasing adeptness in diffusing tense situations and finding mutually beneficial resolutions.Maintained detailed and organized records of customer interactions, highlighting strong attention to detail and accuracy in documentation. Provided support in training new team members, contributing to their successful onboarding and demonstrating a willingness to share knowledge. Contributed to initiatives that enhanced customer satisfaction, showcasing a proactive approach in improving overall customer experience. Developed strong active listening and empathy skills in customer interactions, displaying a deep understanding of customer concerns and needs. CUSTOMER SERVICE REPRESENTATIVE2007-2009ACCOUNTING TECHNOLOGYMANAGEMENT CERTIFICATIONMay 2013MEDIACOMMUNICATIONS/JOURNALISMGeorgia State University |
