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PROFESSIONAL SUMMARYEnthusiastic Licensed Property & Casualty Insurance Agent andexperienced Claims Manager motivated to learn, grow and excel in helping a company fulfill its vision.EXPERIENCEClaims Manager, 10/2023 to CurrentFLS TRANSPORTATION SERVICES - HybridLicensed P & C Insurance Agent, 06/2021 to 10/2023 INTEGRITY INSURANCE AGENCY - HybridLicensed P & C Insurance Agent, 06/2018 to 06/2021 SILVERLEAF INSURANCE AGENCY - HybridAccount Manager, Logistics Coordinator, 10/2015 to 06/2017 SCOTT LOGISTICS CORPORATION - Rome, GACONTACTAddress: Canton, GA 30115Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLSABIGAIL MCLENDONStreamline communication between adjusters and clients, expediting claim resolution timesConduct thorough investigations of complex claims, gathering evidence to support decision-making processesResearch and resolve complex claims, while providing excellent customer service.Analyzed quotes, bound policies and maintained both Property and Casualty insurance products, as well as educated clients throughout the processManaged agency's standard and non-standard Personal Lines book of business; with thorough knowledge and experience with various insurance companiesProficiency with the agency management system, Hawksoft and comparative rater, EzLynx.Conducted in depth risk management review for commercial entities and personal lines accounts.Built and deployed operational procedures, training manuals, programs and administrative systems to handle customer's needs.Secured high-value accounts through consultative selling and effective customer solutionsSurpassed weekly minimum goal standards set by management to meet customer goals and needs. Insurance product knowledge Claims investigation and research Microsoft Office Account Management Marketing Strategies Professionalism and Ethics Excellent Communication Adaptability and FlexibilityBusiness Account Manager, 01/2011 to 10/2015BIG TIME PRODUCTS, LLC - Rome, GAEDUCATIONLicensed P & C Insurance Agent, 08/2018State of Georgia Insurance CommissionerBachelor of Science, Psychology, 05/2018Liberty UniversityCAREER ACCOMPLISHMENTS Implemented successful business strategies company wide Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budgeting. Professional Development: Originally licensed 2008 - 2011. Honor Roll May, 2018. Internship Completed with Harbor House in Rome, GA. Assisted in the process of forensic interviews of children thought to have been sexually, physically, or mentally abused.Marketing Consultant for Advertising Agencies creating social media content. Graduated with a Career Diploma in Event Coordinating. Founded and managed a non-profit organization that focused on assisting Families affected by childhood cancer.Served on Various Church Youth groups and Children's Church Worship Teams as lead vocalist, backup vocalist, and bassist.