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Title Customer Service Part-Time
Target Location US-IL-Des Plaines
Phone Available with paid plan
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Candidate's Name
Des Plaines, ILPHONE NUMBER AVAILABLEcindyskierStreet Address @gmailI am seeking a part-time position where I can utilize my experience and skills. In addition to work experience, I gained many skills through Officer positions in the American Legion Auxiliary.I am looking to return to the workforce after having spent time taking care of family issues and appreciate your consideration of my qualificationsExperience in procurement and administrative rolesStrong customer service skillsProficient in MS Office: Word, Excel and OutlookProfessional Experience:National Vision, Inc, Arlington Heights, IL Receptionist  October 2021-April 2023Greeted and signed in patients, answered phones, and scheduled appointmentsPrepared patient files, including past exam information, and insurance verificationAssisted with project to scan patient paper records to their electronic accountsAssisted with training new receptionists on daily dutiesGrainger, Lake Forest IL, Sourcing Specialist - July 2018-June 2019Provided high quality customer quotes by sourcing best vendors using historical information, internet research, and SAP tools.Communicated with vendors to confirm quote information and resolve discrepancies.Utilized SAP tools to ensure correct and consistent pricing markups for Grainger and customers.Signode, Glenview IL, Purchasing Expeditor (Contract) - Nov 2017-April 2018Improved accuracy of customer delivery schedules by reviewing weekly backorder report, contacting vendors, and updating changes in SAP systems (Navigator and SysPro).Assisted Customer Service team by expediting order deliveries needed for open sales orders.Communicated with Buyers to resolve order and invoice discrepancies.Carson Pirie Scott, Dundee IL,Sales Associate, Fine Jewelry Nov. 2016  Nov 2017Provide high quality of customer service for fine jewelry department.Perform duties of opening and closing, processing sales, returns, and assisting customers as needed.Mitsubishi Electric Automation, Vernon Hills, IL,Buyer / Planner Assistant (Contract) - Jan. 2016July 2016Managed shared spreadsheet with status of orders for large project.Supported Quality Inspection team by reviewing weekly Cable Assembly Report and updating item changes in SAP.Completed vendor profiles by obtaining updated contact information, payment terms, warranties, and Non-Disclosure Agreements.Grainger, Lincolnshire, IL, Order Support/Field Support (Contract) - May 2015Nov. 2015Provided support for orders assigned in Access Database: confirmed shipping schedules, obtained invoices, and maintained order information in SAP.Investigated order discrepancies and assisted Sourcing team resolve issues.Updated customer credits, debits and Return Goods Authorizations, through SAP/CRM database.Significant AccomplishmentsReduced total open order values from $2.5 million to $1.1 million.Ellis Corporation, Itasca, IL, Purchasing Expeditor (Contract) - Oct. 2012Feb. 2015Determined delivery expedite requirements by reviewing weekly Material Planning Report.Communicated with vendors to confirm delivery schedules and updated changes in Quantel.Notified Production team about order delivery issues during weekly review meetings.Maintained Excel spreadsheets to track and record status of order deliveries.Provided support to Accounts Payable by resolving invoice discrepancies.Rainsoft (AWTP), Elk Grove Village IL, Junior Buyer - March 2010Sept. 2010Analyzed purchasing requirements, placed material orders to meet production needs: quantities, delivery schedules, and costs.Coordinated multiple inventory deliveries with production schedules to satisfy customer order requirements.Plexus Services Corporation, Buffalo Grove IL, Non-Conforming Materials Coordinator - July 2008August 2009Assisted cross-functional team members determine the disposition of non-conforming materials on a weekly basis.Communicated with suppliers to obtain approvals to return material for evaluation, repair, replacement or credit.Significant AccomplishmentsLed project team in developing and implementing reorganization of warehouse space for non-conforming material, improving physical access, and ability to track inventory status utilizing Excel.Reduced non-conforming material value by $350,000 in 6 months by collaborating with team members to create and execute new procedures.Esco Lighting, Chicago IL - Feb. 2003July 2008Purchasing AgentDetermined production and inventory requirements, entered and processed purchase orders.Maintained just in time inventory levels by tailoring delivery schedules and quantities of multiple purchase orders.Managed requests for quotes: sending requests, tracking and evaluating replies.Office AssistantSupported office staff, entered orders, invoiced shipments, and provided customer service.Significant AccomplishmentsDecreased costs of standard inventory items 10-15% by negotiating pricing and delivery schedules for bulk orders.Improved customer satisfaction by improving on time deliveries using weekly report to link purchasing, production and customer schedules.Restructured vendor quote procedures to standardize request forms, improve tracking, and enable better evaluations.Improved quality control by collaborating with engineering manager to create procedures for new product approvals.Education:Bachelor of Science, Marketing - Northern Illinois University, DeKalb ILVolunteerAmerican Legion Auxiliary, Unit 208, Arlington Heights, ILVarious Offices for Unit, District and Division levels  Secretary, Membership, PresidentRun monthly meetings, present reports, maintain records, manage membership, record minutes and distribute

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