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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXECUTIVE SUMMARYExperienced and dedicated leader with strong interpersonal and emotional intelligence skills, adept at fostering collaboration and achieving project success. Demonstrated ability to drive operational efficiency and client satisfaction through innovative solutions and strategic analysis. HIGHLIGHTED SKILLSLeadership and Communication: Professional, innovative, and dedicated leader with strong interpersonal skills and emotional intelligence training. Demonstrated influential team administration skills, fostering collaboration and coordination across teams to achieve project success and business objectives. Skilled in providing digestible feedback to clients, increasing client retention rates, and fostering positive client relationships through effective communication and problem-solving.Technical Proficiency: Hands-on experience in diverse business environments. A curious, optimistic, creative fast learner, proficient in a wide range of technical tools and programming languages including Embedded Systems, JIRA, SharePoint, Confluence, SQL Server, GitHub, Tableau, Oracle, AWS, SDLC, CSS, HTML, Java, SQL, Python, C, JavaScript, CSS, Microsoft Excel, and PowerPoint. Experienced in project coordination and management, successfully launching and stabilizing Payment Solutions Product collaboration Labs for multiple clients onshore/offshore, delivering over 100 fully tested patches and builds on time. Strategic Analysis and Operational Efficiency: Proven ability to enhance operational efficiency, drive business success, and foster client satisfaction through innovative solutions and strategic analysis. Adept at bridging the gap between technical complexities and non-technical stakeholders, ensuring alignment with business objectives. Proficient in developing data analysis and visualization tools for stakeholders, leveraging technical expertise to reduce inefficiency levels and support executive decision-making processes. Organized critical thinker with substantial documentation capabilities, adept at writing accurate SOPs and product acceptance criteria, with strong troubleshooting capabilities, and attention to detail to ensure high-quality deliverables. PROJECT ACCOMPLISHMENTS:- My major accomplishment was spearheading the relaunch and stabilization of the Payment Solutions Product Lab as the lead Product Analyst. This was a role I picked up on short notice and I am grateful I was able to learn and pick up the pieces quickly. I worked with 7+ clients and their respective teams both onshore and offshore, gathering and documenting business requirements, writing and reviewing User Acceptance Criteria and SOPs, testing and delivering 100+ fully tested patches and builds for both legacy and cloud-based systems This involved continuously listening to client and customer feedback on how to make the product better and spotting areas for improvement- Gathered and documented business requirements and developed data analysis and visualization tools for various stakeholders, which aided in making more accurate business decisions and reducing inefficiency levels for the executive leadership team and their cross-departmental stakeholders by 80%+ PROFESSIONAL EXPERIENCE:Product Analyst/Consultant - Logic Information Systems, Minneapolis, MN 09/2019 - 08/2023 Software Engineer Intern - Bigelow Laboratory for Ocean Sciences, Boothbay, ME 05/2018 - 08/2019 Product Intern - Goonder, Buenos Aires, Argentina 01/2019 - 02/2019 Software Research Asst. - Mobile Robotics Network Dept, Colby College, ME 05/2017 - 08/2017 Co-Founder - The Peoples Calabash Investment Group, Kampala, Uganda 01/2016 - 12/2016 RELEVANT WORK EXPERIENCE AND DUTIES PERFORMED:Product Analyst/Consultant - Logic Information Systems, Minneapolis, MN 09/2019 - 08/2023- Increased the Payment Solutions Product Lab efficiency by 50% and ensured a 99.99% uptime. I achieved this through collaborated efforts with the network and operations teams- Gathered and documented business requirements, wrote and executed functional, smoke, and regression test scripts in Excel, Java, and SQL for retail clientele. Worked closely with Developer and QA teams to meet the User Acceptance Criteria.- Coordinated via JIRA with 5+ client technical and QA teams (onsite and remote) and delivered over 100+ fully tested XStore patches and builds on time- Leveraged Payment Solutions troubleshooting expertise as L2 Support Analyst for a major client. Led 3- person team to diagnose, analyze, and resolve over 150 POS issues in JIRA.- Conducted exploratory and analysis sessions with executive teams to understand business needs, and developed performance assessment/utilization tools using Tableau, Python and Excel Software Engineer Intern - Bigelow Laboratory for Ocean Sciences, Boothbay, ME 05/2018 - 08/2019- Understood the business needs and developed data visualization tools (websites/webapps) for marine research scientists and high school science teachers in Maine.- I then trained interns and high school teachers how to effectively use these tools Product Intern - Goonder, Buenos Aires, Argentina 01/2019 - 02/2019- Increased market share 10x by conducting market research (survey), analyzed market data, and presented a marketing strategy for Goonder (Argentina) to expand into the American Millennial target market Software Research Asst. - Mobile Robotics Network Dept, Colby College, ME 05/2017 - 08/2017- Designed and developed a web-based management system for a wireless autonomous robotic network. this was an internship at Colby CollegeCo-Founder - The Peoples Calabash Investment Group, Kampala, Uganda 01/2016 - 12/2016- Secured $10000 in funding for the Peoples Calabash from Davis Projects for Peace and expanded the Calabash into an organization that services 50 clients and multiple communities in the Kawempe area not only with microloans ($300-$400) but also with small scale savings, transfers and insurance services.- Tracked, analyzed, documented, and evaluated business financial data: balance sheets and income statements of 50+clientsVOLUNTEERINGVolunteer Youth Mentor, Whittier Futsal Society, Minneapolis, MN 2020-2024 Coach/mentor 3 high school soccer teams from 25+ countries. EDUCATION AND TRAINING:Professional Development Training - Twin Cities RISE, Minneapolis, MN 2024 Completed intensive Emotional Intelligence training to assist with managing conflict, giving constructive feedback, and working effectively as part of a team. Developed skills related to problem-solving, critical thinking, and effective workplace communication. BA Computer Science/Managerial Economics - Colby College, Waterville, ME 2019 Cumulative GPA: 3.76 / Colby College Deans List (2016-2019) MS Software Engineering - University of St. Thomas, St. Paul, MN Completed 2 years of 4-year program. |
