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Deltona, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryDriven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. SkillsTowing VehiclesPrioritizing CallsUpdating LogsDispatching Field PersonnelDatabase MaintenanceClosing TicketsCustomer Relationship ManagementSchedule CoordinationRouting OrdersService PlanningRecovering VehiclesAssisting DispatchVehicle DispatchMicrosoft OfficeDatabase UpdatesDispatching WorkersSpeech ClarityPaperwork SubmissionCustomer DeliveriesProcessing OrdersDriver SupportDriver RoutingDriver RelationsWork HistoryDispatcher 03/2022 to 07/2022C&s Towing Orange City, FLManaged conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.Tracked delivery progress to identify possible delays and provide real-time updates to customers. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. processed invoices and payments for dispatched orders to provide proof of transaction. Taxi Driver 11/2019 to 07/2021Lyft Orlando, FLArrived on time to customer appointments.Drove safely and obeyed traffic laws to avoid accidents and injuries. Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.Claims Adjuster, Automobile and Casualty 07/2012 to 11/2019 Mainland Autobody Winter Park, FLExamined claims forms and other records to determine insurance coverage. Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.Researched and analyzed policy contracts to verify proper payment of claims. Established relationships with clients and insurance companies to foster timely claims resolution. Answered customer questions regarding deductibles. Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.Followed up with insured individuals regarding premium and deductibles payments. Maintained claims dataEducationNo Degree: Business Administration And Management Expected in 06/2025 Florida Technical College - Orlando, FLHigh School Diploma 06/1997Martin Van Buren High School - Queens Village, NY |