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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperiencePatient Scheduling SpecialistBorland-Groover Clinic-Jacksonville, FLNovember 2022 to PresentI assist patients in English and Spanish with scheduling appointments and also translating for them when needed.Bilingual Collections RepresentativeFlagStar Bank / Randstad-Troy, MIAugust 2023 to May 2024Assist borrowers educated them regarding account status and also helping them with different options that we have to bring account current take payments, verify all information is correct, transfer to correct departmentRanstadFlagStar Bank-Jacksonville, FLAugust 2023 to May 2024Taking inbound calls regarding thier mortgages, assisting them if it's passed due, educate them regarding programs that can help bring current, help with the applications and also the information that is need to be reviewed for programEligibility SpecialistGOTTLIEB-Jacksonville, FLSeptember 2021 to January 2022Contracted position. Update PHI for patients, verifying that insurance information is correct set up payment arrangements,,answering correspondence, answering inbound and outbound calls Bilingual AgentFormativ Health-Jacksonville, FLJune 2019 to February 2020Making appointments for the patients, updating patient information, verifying patients insurance is active, answering 45 to 50 calls, doctor to doctor emails Bilingual Collections RepresentativeCENTRAL CREDIT SERVICES-Jacksonville, FLJanuary 2018 to February 2020Making inbound and outbound calls. Verifying all information is correct, finding the best payment plan for consumer. NegotiationsPatient Service RepresentativeFormativ Health-Jacksonville, FLJuly 2019 to July 2019Assisting patients with their appointments, updated all information, verifying insurance is active, giving directions, Assisting bilingual patientsBilingual Patient Service RepresentativeFormativ Health-Jacksonville, FLJuly 2019 to July 2019Providing Patients with ENT appointments, updating all information, running and making sure insurance is correct and active, providing directionsBilingual Eligibility SpecialistnThrive, Inc.-Jacksonville, FLOctober 2017 to January 2018Handling inbound and outbound calls for patients. Verifying if patient has Medicaid or health insurance thru hospital files or older accounts. Assisting patients with Medicaid applications. Retention SpecialistTax Defense Network-Jacksonville, FLDecember 2016 to February 2017Assist Clients with question on account, verify all information is correct, arrange payment plans, transfer calls to appropriate area in office.Administrative Assistant/ReceptionistBest Auto Sales-Jacksonville, FLOctober 2015 to February 2016Responsibilities: Assist clients with payments, data entry, answer calls, answer emails, order parts for the collision side, accounts payableBilingual Collections RepDIverisified Consultant INC-Jacksonville, FLFebruary 2015 to September 2015Responsibilities: Make over 300 calls hit budget every month assist consumers with accounts that are in default. Assist them with providing information to place them in arrangements to help get out of collectionsPatient Care SpecialistSmart Pharmacy-Jacksonville, FLNovember 2014 to January 2015Responsibilities:Answered bilingual calls from patients that have been provided a prescription for our compound formula, educate patients about compounds, verify all information provided, data entry, faxing and scanning prescriptions,verify insurance information ManagerGC Services-Jacksonville, FLJuly 2011 to August 2013Responsibilities: Bi-lingual 3rd party representative that handles varies accounts for collections of student loans. Educate the consumers of programs that will help get out of default. Verify employment on all accounts that have employers listed to be submitted for garnishment of wages.very knowledgeable about client and helps teammates with issues and concerns. Accomplishments:I went from a regular collections representative to manager within a year. I also received the trophy of collector of the month constantly. EducationHigh school diplomaEnglewood High SchoolSkills Collections (10+ years) Management Excel Computer Skills Billing Organizational Skills Sales Bilingual Bilingual Spanish CSR Call Center Customer Service Time Management Negotiation Accounts Payable Accounts Receivable Cold Calling Teaching Insurance Verification Classroom Management Office Management QuickBooks Bookkeeping English Tax Experience Accounting EHR systems (5 years) EMR systems HIPAA Live chat Customer support Human resources Benefits administration Customer service Computer skills Medical terminology Spanish Fluent Medical office experience Organizational skills Typing Communication skills Microsoft Office Phone etiquette Microsoft ExcelCertifications and LicensesFirst Aid Certification |
