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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEEMAIL AVAILABLESummary:Dedicated customer service professional with over 26 years of experience, excelling in diverse roles such as Information Technology, Restaurant Manager at Olive Garden and Chili's, dispatch for transportation business, and as a dependable Uber and Lyft driver for 6 years. Proven ability to deliver exceptional customer satisfaction through excellent communication, problem-solving, and a strong commitment to service excellence. Known for effectively managing teams, providing top-notch client support, and maintaining a track record of on-time and high-quality service delivery.Technical Cyber EngineerA Technical Cyber Engineer who is detailed-oriented, and committed with a get-it-done, on-time, and high-quality spirit. Applies expertise in cyber security, vulnerability analysis, planning, implementing, and computer systems to improve business outcomes.SkillsIdentify & Assess Security Vulnerabilities Computer Hardware Software Problem Solving Responsiveness Risk Management Virus Removal Operating System Repairs Password Management Client Service Reporting & Analysis Communication Training ExperienceFC Associate I, L1 Amazon 11/11/2023 Present. Process all Customer packages. Receive and put away inventory. Load boxes into trucks for shipment Use scanners to read bar codes on products. View prompts on screens and follow the direction for some task. Troubleshoot problems. Ensure product meets quality requirements.Document Specialist Geico 02/03/2022 11/4/2023 Process all customer documents. Quality conscious and very detailed to accuracy of deliverables to ensure customers receive correct information. Production driven of time sensitive materials to ensure customers receive insurance information in a timely manner.Geico Marine Insurance 06/01/2002 - 02/02/2022System Operation Monitor company network using WhatsUp software. Execute scripts (.sh files) to create the statement for customer and internal reports in Unix and Linux. Diagnosing and troubleshooting such as Virus removals, Operating System repairs (Windows). Password reset for windows in AD and other software (simplosolve,etc), permission access to user for remote access, network connectivity, and software installation. Data Transfer from one hard drive to another as well as one computer to another through the Operating system. Advanced diagnostic and recovery of data from hard drives. EZ painting, Leesburg VA (Part Time ) on call only Phone: PHONE NUMBER AVAILABLE 01/10/2003 - 10/2020Help Desk Specialist Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users. Evaluated the performance of computer systems/network and coordinated computer network access. Password reset for windows, printer installation includes a plotter printer Reset and install OS into the system. Implementing system security by configuring, monitoring, and maintaining email application and virus protection software.Candidate's Name EMAIL AVAILABLE Page 2 Alvarez Brother Company (phone: PHONE NUMBER AVAILABLE 01/10/2004 - 05/2022 Help Desk Specialist (Part Time) Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users. Evaluated the performance of computer systems/network and coordinated computer network access. Password reset for windows, printer installation includes a plotter printer Reset and install OS into the system. Implementing system security by configuring, monitoring, and maintaining email applications and virus protection software.Darden (Olive Garden)Restaurant Manager 01/1994 06/2002 Oversee all aspects of the restaurant's day-to-day operations. This includes supervising staff, managing inventory, ensuring food quality, and maintaining cleanliness and hygiene standards. Hire, train, and manage restaurant staff, including servers, cooks, and kitchen assistants. ensure that employees understand their roles and responsibilities and provide ongoing training and guidance as needed. Providing exceptional customer service. interact with customers, address concerns or complaints, and strive to create a positive dining experience for guests. Responsible for budgeting and financial management, monitoring expenses, and maximizing profitability. They analyze financial reports and make strategic decisions to optimize revenue and minimize costs. Inventory levels of food, beverages, and supplies, ensuring that stock is ordered, received, and maintained at appropriate levels. They manage relationships with suppliers and negotiate contracts to obtain the best prices and quality products. Ensure compliance with health and safety regulations, food safety standards, and labor laws. They maintain cleanliness and hygiene standards in the restaurant and ensure that staff adhere to all applicable regulations. Conduct performance evaluations for staff members, providing feedback and identifying areas for improvement. recognize and reward outstanding performance and address any performance issues or disciplinary matters. strategic planning activities to set goals, develop business strategies, and identify opportunities for growth and expansion. adapt to changes in the industry and market conditions to ensure the long-term success of the restaurant.Giraldo Limousine (New York) 10/1XXX-XX-XXXXDispatcher Delivery deadlines, traffic conditions, vehicle availability, and driver hours of service regulations to optimize efficiency. Allocate vehicles and drivers to specific routes and tasks based on various criteria such as proximity, load capacity, and driver expertise. They ensure that resources are utilized effectively to meet customer demands and organizational objectives. Central point of contact between drivers, customers, and other stakeholders. use communication tools such as two-way radios, phones, or computer systems to relay instructions, updates, and critical information to drivers in real-time. Monitoring delivery statuses and addressing any issues or disruptions promptly. use technology or fleet management systems to track and manage operations efficiently. Troubleshooting and resolving issues that arise during transportation operations, such as route deviations, vehicle breakdowns, or unexpected delays. make quick decisions to minimize disruptions and ensure the smooth flow of operations. Ensure compliance with relevant regulations and policies governing transportation operations, such as safety regulations, environmental regulations, and industry standards. also handle documentation and paperwork related to transportation activities. Maintaining positive relationships with customers by providing timely updates, addressing inquiries or concerns, and ensuring that deliveries meet expectations. prioritize customer satisfaction while balancing operational requirements.CertificationTestOut Security Pro CertificationCandidate Id:6-U6-4BH4 Certificate Id:6-2C6-DQREKTestOut PC ProCandidate ID: 6-U6-4BH4 Candidate ID: 6-2C6-K8SPHEducationInformation Technology Degree 2022Strayer CollegeNorthern Community College 2017 |
