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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Paige Bnd, Hutto, TX, PHONE NUMBER AVAILABLE EMAIL AVAILABLESeasoned Professional with over 6+ years of Customer Service experience plus over 8+ years of Operations and Management experience. Proven expertise driving exceptional results in resolving customer queries and operations. Trained in safety management, 5S.ExperienceJan 2023 Present: UBER/LYFT Austin, TEXAS CUSTOMER SERVICE ON WHEELS:Pickup and drop off the riders/customersProviding professional customer serviceHand over lost items to the customers or Uber/Lyft lost/found siteTrained driver with safety and customer satisfaction as main focusMar 2019 Dec 2022: UBER/LYFT ONTARIO, CANADA CUSTOMER SERVICE ON WHEELS:Pickup and drop off the riders/customersProviding professional customer serviceOver 4+ years with 5* rating by the customersRated Top 10% drivers in the country, CanadaJan 2018 July 2018: XPO LOGISTICS Mississauga, ON CUSTOMER SERVICE REPRESENTATIVEAt XPO Logistics exceptional customer service is at the heart of our operationsAs the Customer Service Representative, provided professional customer service to both internal and external customersCollaborated with customer service center personnel to resolve issuesAssisted customers over phone, email and fax with inquiries including, but not limited to: tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questionsPerform general clerical duties as assigned, including, but not limited to: answering and directing phone calls, filing, data entry and billingProcess over, short and damaged freight and related documentation for customer resolutionOrder Entry to create the orderAug 2017 Jan 2018: XPO LOGISTICS, North York, Ontario LOGISTICS ASSOCIATE/OPERATIONS:Counting the incoming product of processed orders and documentationUpdating the orders in the systemCommunicating with Dispatcher and Customer Service from time to time regarding the status of ordersAssigning the DriversPrinting and distributing the Load Manifest docs to the drivers for allotted routingSorting out the docs based on the time frames and keep ready for the drivers to deliver to the customersUpdating the Returns Inventory on line every dayScanning the PODs to the Managers, Dispatcher, Customer Service every day and Organizing the POD in an orderly mannerAttending the incoming phone calls from our client and help them in a timely mannerUsing the business Skype from time to time to know the status of the out bound ordersTrain the new people in terms of procedures to follow and policies to stick upKeeping the work area clean and tidyTake necessary measures to maintain health and safetyUpload the updated docs in the Delivery Monitor using ProTSp (software used for online administrative functions)Sep 2012-July 2017: Mastermind Toys Scarborough, ONInventory-Logistics Associate:Racks, Displays and Fixtures Dept.In charge/New Stores ShippingIn charge/Team Leader Cross-DockProvided Support to the following functional areas: RECEIVING DepartmentProcessed product into inventory following established processes; verify cost, quantities and intact conditionMatch purchase orders with invoices and packing slips and produce price stickersEnsure balance of financial totals related to purchase orders and invoicesAssign bin location, complete bin maintenance and spot checksRETURNS:Receive returned product from stores and process into inventory in accordance with standard proceduresDEFECTIVES:Receive and organize defective productInspect product to identify nature of defect and sort as appropriateADMINISTRATIVE DUTIES:Maintain all related documentationResponsible to participate in data entry activities related to inventory movementParticipating in special projects or initiatives from time to timeConsistently applying all healthy and safety practices to ensure personal safety; the safety of others and the efficiency of the facilityOTHER JOB RELATED RESPONSIBILITES:Preparing New Store product for shipping following the time linesPreparing reports on the status and update to relevant departmentsWorking with people and assigning their duties for the task to be done in time for shippingUpdating the Cross-Dock details to various authorities (including Vice-President) of the organization in the form of a Brief ReportSorting out the product according to the orderFinding short shipment and over shipment products write discrepancyOrder packing (Store friendly and Customer friendly)Order Picking (different category of items)Performing administrative functionsWorking on Racks, Displays and Fixtures Returns (inspecting, filtering and adding to the inventory)Training new employees to explain the standards and policies of the companyImplementing health and safety rulesUsing scanners for picking, put-away and for Inventory and many moreMar 2012 Sep 2012: Shoppers Drug Mart, Scarborough, Ontario Pharmacy Assistant CashierAssisting the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacists opportunity to provide patient careParticipating in all aspects of Pharmacy Operations required of a team playerAssessing the prescription for completeness i.e., Name, Address, DOB, Allergies, 3rd Party InformationPerforming Computer Functions as directed by the PharmacistAug 2010 Mar 2011: Ferrero Industries, Brantford, ON Assembling and RepackagingDirected and coordinated the production, processing, distribution activitiesPlanned and laid out work to meet production and schedule requirementsCrucial team member and an individual to complete the targeted tasks in timeEnsured that all health and safety guidelines were followedJune 2010 July 2010: Shell Gas Station, Oakville, Ontario Customer Service - CashierGreeting Customers and working at cash register, followed safety measures at the filling stationAnswering customer calls on phoneDealing with emergency situationsAdditional ExperienceJune 07 Apr 10 Visiting Faculty (Teacher) for different Schools Hyderabad, A.P. IndiaJune 93 Apr 10 Principal, M.S.V. Vidya Kendram Hyderabad, A.P. IndiaEducation and Training2023 ICS CANADA. Teacher Assistant ONTARIO2017 Centennial College Production Control Scarborough, ON2016 Centennial College Management Principles Scarborough, ON2016 Centennial College Purchasing & Value Analysis Scarborough, ON2015 Centennial college Logistic Management Scarborough, ON2015 Centennial College E.R.P. Scarborough, ON2015 Centennial College MS Excel 2013 Scarborough, ON2014 Centennial College Supply Chain Management Scarborough, ON2012 Medix School Pharmacy Assistant Honors Diploma Scarborough, ON2012 Medix School MS Office (60 wpm) Scarborough, ON1987 L.N.Gupta College BSc Hyderabad, India1983 Govt. Junior College Grade-12 Hyderabad, India1981 Diploma-in-Commercial Practice Wanaparthy, India**AWARDS AND RECOGNITIONS**Employee of the Year XPO Logistics: 2018Exceptional Team Member/Leader Master Mind Toys: 2016, 2017Best Teacher Award St. Theresa High School 2008 |
