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EMAIL AVAILABLE  PHONE NUMBER AVAILABLEEXPERIENCE2021  PRESENTSECURITY OFFICER, SECURITAS AT YESHIVA UNIVERSITY, NEW YORK, NY Patrol the campus regularly to maintain order and establish presence. Inspect campus grounds. Guard entry points and verify visitors. Perform building inspections. Secure all exits. Monitor surveillance equipment. Investigate people for suspicious activity. Remove trespassers from the campus. Aid campus personnel and people in need. Submit reports of daily surveillance activity and important occurrences. 2004  2020AT YOUR SERVICE SUPERVISOR, MARRIOT MARQUIS HOTEL, NEW YORK, NY Facilitate helpful functioning of Guest Services. Supervise the Representatives by leading, training, mentoring, evaluating, and delivering recognition of accomplishments and corrective feedback. Maintain helpful communications between Guest Service Representatives and Managers. Resolved guest concerns in a timely manner and mitigated issues and conflicts according to company guidelines. 1997  2020BANQUET BARTENDER AND SERVER, MARRIOTT MARQUIS HOTEL, NEW YORK, NY Certified Mixologist. Lead bar team to ensure a consistent and positive customer experience. Organize and prepare banquet spaces for incoming events. Create a multitude of cocktails and drinks. Maintain accurate record of drinks served. Provided the world class service that represents the Marriott standard with prompt and courteous dining experiences for all banquet functions. 1994  2004GUEST RESPONSE SUPERVISOR, MARRIOTT MARQUIS HOTEL, NEW YORK, NY Deliver outstanding guest service up to company standards. Assist Manager in achieving goals and quality standards. Accommodate special guest requests. Allocated staff assignments in different departments to reflect the needs of the organization and customers, including to departments such as Guest Services, Housekeeping, Bellman, Maintenance, and Restaurant. 1990  1994LOSS PREVENTION SUPERVISOR/FIRE SAFETY DIRECTOR, MARRIOTT MARQUIS HOTEL, NYConduct floor patrols. Keep and maintain all Hotel Fire Safety Records. Conduct all Fire Safety training with Associates. Ensure all city mandated tests and drills were completed per NYC code. EDUCATION2021-PRESENTNYS SECURITY GUARD LICENSE NEW YORK NY1981  1983ASSOCIATES DEGREE,JOHN JAY COLLEGE, NEW YORK NYMajored in Criminal Justice.SKILLS Fluent in English and Spanish Proficient in Microsoft Office & GuestwareCRM Software Personnel Management Skills Excellent Customer Service Problem Solving/Conflict Resolution Health & Hygiene Protocol TIPS Certified, Mixology Expertise Food & Wine Knowledge