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MYS Inc.Cultural Awareness - Knowledge CheckMay Street Address  - PresentAmazonNet for CS Global ProgramsUtilizing Excel formulas and SQL queries to access big data for report creation on employee information Handling detail employee records to maintain new hire information or changes in employment status Administering and certifying weekly, multi-state payroll while managing compensation and benefit rewards Introduced LCP Tracker software for certified payroll data transfer to the Illinois Department of Transportation Implementing effective process improvements while outlining development guidelines PHONE NUMBER AVAILABLE  EMAIL AVAILABLECandidate's Name
EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES Amazon Inc.EDUCATIONUniversidad Nacional Autonoma de Nicaragua, Leon, Leon, Nicaragua 2015 - 2019Bachelor of Science in English EducationMoraine Valley Community College, Palos Hills, IL, USA 2017 - 2018International Student ProgramPROFESSIONAL EXPERIENCEHR SpecialistAmazon Inc.December 2020 - May 2023Creating Standard Operational Procedures (SOP) for the initiation of immigration cases Developed weekly information updates, SOP enhancements and new instructions from management and team leadsCollaborated in general immigration training projects, building Macro files and PowerPoints for training resourcesDelivered visa application and extension support to employees and dependents through email and internal immigration systemsImmigration SpecialistTested and handled subject matter expert machine learning models for warehouse optimization Developed National Football League automated camera machine learning for sport understanding and capture Prepared operated for annotation and labeling for internal customers with program and operations managers Created report metrics, floor support, team member mentoring, quality assurance audits, and acting manager substituteCreated process improvement and pilot project development with cross-cultural stakeholders in Costa Rica, India, and the United StatesAVOC New Business Development ManagerSykes Latin America SASeptember 2018 - July 2020Assisted customer with inquiries about their bank accounts, debit card replacement/delivery and transactions Provided product and service query support with offered account accuracy resolutions Handled customer escalation through proper management and relationship solutions Helped and supported knowledge exchange with other support specialists CapitalOne Bank Support SpecialistExcel Essential Trainiing (Microsoft 365)Dennis TaylorLinkedIn LearningHR Recruiting Communication Strategies to Attractand Retain Top TalentDavid OatesLinkedIn LearningNBD NewsletterAmazon Visuion Operations CenterAmazon Inc.VolunteerAmazon for PeopleAmazon Inc.