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Customer Care Service Resume Flushing, N...
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Name Available: Register for Free
Title Customer Care Service
Target Location US-NY-Flushing
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Address:Muhaisnah Street Address , Dubai.Contact:PHONE NUMBER AVAILABLE,E-mail :EMAIL AVAILABLECAREEROBJECTIVE:Seeking a challenging career in a professionally managed company with learning and growth opportunities having adequate authorities and responsibilities to implement the skills being acquired thereby contributing to the progress of the firm and thus grow personally. ACADEMICQUALIFICATION:Diploma in associate engineering (Peshawar Technical Board) COURSES:&TRAININGSCustomer care handling skills training Emirates aviation collegeAVSEC security training (Level 1&2) Emirates Group SecurityIATA standard &recommended procedure Emirates Aviation College of aviation securityDangerous goods handlingRecognition of explosive and offensive weaponsAirport security measuresFirst aid Emirates Group SecurityFire and Safety ==PROFESSIONALEXPERIENCE:POSITION: Security Officer(2012-Present)ORGANIZATION: TRANSGUARD GROUP LLCDUBAI INTERNATIONAL AIRPORTCustomer serviceProvide face to face service to passengers and deals with their different needs.Answer questions and offer information covering a wide variety of airline/ or airport related topics such as connecting flight information and direction assistance.Coordinating with cargo, fuelling company, baggage make-up area, aircraft loading team Catering suppliers for smooth turn around and any security related issue.Ensure compliance with safety and security requirement. Check-inProvide proactive service to passengers prior to check-in such as managing the queues.Removing old baggage tags.Handling denied boarding passengers, staff passengers, helping families.Dump search on passengers baggage.Immediate report to security supervisor in case of any security related issue. Boarding GatesETD Checks on person and carryon baggage.100% LAGs checks and strictly comply with 3-1-1 formula.Checks on duty free purchases.Boarding pass check in order to look for a selectee pax. Baggage make-up and Baggage interlineMonitoring baggage during loading and offloading.Escorting the baggage to end from the aircraft.In case of any suspicious item report to the concerned authorities. Aircraft security & safety searchPerforming aircraft cabin search of all EK US bound flights.Handling disruptive and deportee passengers on board.Ramp surveillance of an aircraft.Escorting valuable and Vun Cargo to the aircraft.Access control of the aircraft.POSITION: Electrical Assistant (2016-2017)Organization: Telephone Industry of PakistanHandling all the customer complaints.Winding and repairing of electrical transformer.Keep all the electrical items in proper storage.Keep the electrical workshop safe and hazards free. PROFESSIONALSKILLS:LANGUAGEPERSONALDETAILSComputer & Software Skills Other Applications:MS Office(Word, PowerPoint, EXCEL)Microsoft outlookENGLISHURDUHINDINationality PakistaniDate of Birth 13-101992Religion IslamVisa validity 05, Feb,2023

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