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Title Employee Relations Customer Service
Target Location US-NC-High Point
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PROFESSIONAL SUMMARYHighly motivated professional with experience in recruitment,employee relations and performance management. Demonstrated ability to assess personnel needs and develop comprehensive recruitment strategies. Proven track record of success in training and developing new employees, leading to improved job satisfaction and retention.EXPERIENCECandidate's Name
May 2023 - Present ProMan, High Point, NCManaged the pre-employment background check process for new hires.Conducted initial phone screens, interviews, and reference checks for potential employees.Provided advice and assistance to new hires during onboarding process.Participated in job fairs, campus visits, open houses, to increase visibility of company's employment opportunities.Researched industry trends related to recruitment, retention, salary ranges, benets packages.Maintained detailed recruiting processes, candidate pipeline documentation, and hiring procedures.Coordinated with managers to set up interviews with prospective employees. Administered employee benet plans. Scheduled and conducted new employee orientations. Reviewed employment applications and job orders to match applicants with job requirements.Scheduled and administered skill, intelligence, psychological and drug tests for current and prospective employees.Coordinated with outside stafng agencies to secure temporary employees, based on departmental needs. Filled key vacancies with qualied candidates.Utilized applicant tracking systems to store and track candidate information.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEGreensboro, North Carolina 27406SKILLS Problem-Solving Adaptability Critical Thinking Active Listening Computer Skills Goal-Oriented Team Building Customer Service Excellent Communication Creativity Time Management Ability To Multitask Dependable and Reliable Conict Resolution Strategize Detailed  HR Sourcing (6 years Microsoft Excel Microsoft Word  MicrosoftPowerpoint Microsoft Access
  Employee Orientation  Payroll Sourcing  ManagementTAMIEKA RANKINRECRUITERClient Facing RecruiterSeptember 2023 - December 2023 Manpower, Remote, NC Senior Recruitment ConsultantJune 2023 - August 2023 Manpower/ ConduentReviewed resumes and other application materials to identify potential candidates.Ensured that necessary employment termination paperwork was completed. Contacted job applicants to inform of application status. Conducted reference or background checks on job applicants. Assisted with payroll processing by verifying hours worked and ensuring accuracy of wages.Prepared documents for unemployment claims hearings or other administrative proceedings.Provided terminated employees with outplacement and relocation assistance.Coordinated activities between departments in order to meet client expectations.Contributed to organizational strategy development related to improving customer experience.Implemented new policies and procedures that improved the quality of customer service.Identied opportunities for process improvement initiatives through analysis of operational data.Created strategies for responding to customer inquiries in a timely manner.Managed multiple projects simultaneously while meeting tight deadlines.Collaborated with other departments to ensure all customer requests were addressed promptly.Assisted in developing training materials for new employees in the Client Service department.Utilized problem-solving skills to resolve customer issues quickly and efciently.Maintained up-to-date knowledge of company products and services.Created detailed job descriptions by researching roles, responsibilities, qualications and skills needed for positions.Sourced diverse, high-caliber candidates by maximizing internet resources, cold calling and social media.Met with hiring managers to discuss requirements and specications for candidates.Participated in special projects related to diversity initiatives or recruitment campaigns within the organization.Conducted initial phone screens and administered assessments to determine if applicants met the minimum qualications for desired roles.  Employment & labor law ATS  Kronos PeopleSoft Workday Bullhorn  Strategic Planning Attention to Detail Teamwork Team Leadership Positive Attitude KPI Tracking Consultative Sales Approach Project Recruiting Job Fairs Planning Offer Letter Drafting Cold Calling Customer Communication Talent Acquisition Global Recruitment New Hire Training ADP Workforce Now Interview Conduction iCIMS Applicant Tracking Software Training and Onboarding Background Checks Job Description Development New Hire Paperwork Processing Organizational Planning Knowledge Human Resource Policies IT Market Understanding Employee Handbook DevelopmentClient Facing Global RecruiterMay 2022 - June 2023 Manpower/Ricoh, Remote, North Carolina Provided timely updates to management regarding progress of open requisitions or changes in the marketplace environment.Created innovative sourcing strategies using various online platforms such as LinkedIn Recruiter or Monster.com.Provided recruitment services to clients, including sourcing and screening candidates, conducting interviews, and providing feedback.Collaborated with hiring teams to ensure that the selection process was conducted fairly and efciently.Coached internal recruiters on best practices for interviewing candidates and assessing skillsets accurately.Built strong relationships with external stakeholders such as universities, career centers, professional associations to source potential talent.Facilitated onboarding activities by providing new hire orientation materials and managing background checks and drug tests when necessary.Maintained detailed records of all candidate interactions in the applicant tracking system.Obtained information on work history, training, education, and job skills.Performed searches for qualied job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting rms, and employee referrals. Hired employees and process hiring-related paperwork. Provided management with information and training related to interviewing, performance appraisals, counseling techniques, and documentation of performance issues.Maintained current knowledge of Equal Employment Opportunity(EEO) and afrmative action guidelines and laws, such as Americans with Disabilities Act (ADA).Create strong partnership with hiring managers to execute and build effective candidates pipelines withan ability to manage customer expectations.Build recruitment strategic plan, being creative and consistently offer innovative solutions to recruitingchallenges.Build and maintain network of potential candidates through pro- active market research and on-goingrelationship ; demonstrating ability to anticipate hiring manager preferences through high offer-to interview ratios. Recommend ideas and strategies related to recruitment that will contribute to the long-range growth ofthe company, implementing any new processes and ne tuning standard processes for recruiting thatts .Articulate in writing a plan with deliverables, timelines and a formal tracking processRPO RecruiterJanuary 2021 - May 2022 ManpowerGroup/ Citi Bank, Remote, North Carolina Deliver recruiting services to various clients nationwide Track and analyze recruiting metrics to continuously improve recruitment initiatives Implement and manage an effective sourcing strategy focused on attracting passive and activecandidates, including but not limited to recruiting and sourcing on the following platforms: LinkedIn,various job boards, social media, universities, and applicant tracking systems. Screen candidates using proven behavioral based interviewing techniques Collaborate with my Team and Client Hiring Managers to assess the quality of candidates Identify continuous improvement opportunities within the recruiting process and makerecommendations to clientsInterview candidates within the framework of the position specication. Possess strong ability to screen,interview and prepare a candidate slate within an appropriate and consistent timeline.Participate in special projects/recruiting initiatives, including assessment of best practices, referralcampaign, hiring events and social media activities. Participate in special projects/recruiting initiatives, including assessment of best practices, referralcampaign, hiring events and social media activities. Filled key vacancies with qualied candidates. Created successful recruiting process to meet organizational needs. Diversied approaches to capitalize on market changes and reach desired applicants.Maintained detailed recruiting processes, candidate pipeline documentation and hiring procedures.Participated in phone and in-person interviews to determine nal candidates for consideration.Utilized applicant tracking systems to store and track candidate information.Developed preliminary screening questions and captured relevant candidate information for hiring managers. Dened and presented onboarding packages to new hires. Increased knowledge of enrollment management practices related to recruiting and marketing strategies.Engaged in virtual recruiting activities and participated in career fairs.Created weekly and ad hoc communication with recruiters or hiring managers detailing candidate pipeline.Maintained current knowledge of Equal Employment Opportunity(EEO) and afrmative action guidelines and laws, such as AmericansCorporate RecruiterSeptember 2021 - January 2022 Hirschfeld Industries/ W&W Afco Steel/People Link, Greensboro, North CarolinaExcellent Communication (Verbal,Written) &Listening with Disabilities Act (ADA). Conducted reference or background checks on job applicants. Qualied job applicants and referred them to managers, making hiring recommendations when appropriate.Informed job applicants of details such as duties and responsibilities, compensation, benets, schedules, working conditions, and promotion opportunities.Evaluated recruitment and selection criteria for conformance to professional, statistical and testing standards, recommending revisions, as needed. Contacted job applicants to inform of application status. Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms. Hired employees and process hiring-related paperwork. Developed and implemented personnel policies and procedures. Administered employee benet plans.Performed searches for qualied job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting rms, and employee referrals. Scheduled and conducted new employee orientations. Evaluated selection and testing techniques by conducting research and follow-up activities and conferring with management and supervisory personnel. Created successful recruiting process to meet organizational needs. Filled key vacancies with qualied candidates.Diversied approaches to capitalize on market changes and reach desired applicants.Maintained detailed recruiting processes, candidate pipeline documentation and hiring procedures.Conducted exit interviews with departing employees to improve recruitment processes.Participated in phone and in-person interviews to determine nal candidates for consideration.Served on project teams for developing internal processes for recruitment.Developed preliminary screening questions and captured relevant candidate information for hiring managers. Drafted job descriptions and criteria for new positions. Created weekly and ad hoc communication with recruiters or hiring managers detailing candidate pipeline.Stafng Coordinator/RecruiterMay 2017 - September 2021 Kindred Healthcare, Greensboro, NC Utilized applicant tracking systems to store and track candidate information.Created solutions to build network and queue of talented team members.Increased knowledge of enrollment management practices related to recruiting and marketing strategies.Engaged in virtual recruiting activities and participated in career fairs.Generated qualied candidate list using internet job boards, niche sites and association sites. Hired employees and process hiring-related paperwork. Conducted reference or background checks on job applicants. Maintained current knowledge of Equal Employment Opportunity(EEO) and afrmative action guidelines and laws, such as Americans with Disabilities Act (ADA). Scheduled and conducted new employee orientations. Scheduled and administered skill, intelligence, psychological and drug tests for current and prospective employees.Evaluated recruitment and selection criteria for conformance to professional, statistical and testing standards, recommending revisions, as needed.Interpreted and explained human resources policies, procedures, laws, standards, and regulations.Performed searches for qualied job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting rms, and employee referrals.Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.Qualied job applicants and referred them to managers, making hiring recommendations when appropriate.Evaluated applicant qualications and eligibility for specied licensing, according to established guidelines and designated licensing codes.Coordinated with outside stafng agencies to secure temporary employees, based on departmental needs. Developed and implemented personnel policies and procedures. Developed and implemented recruiting strategies to meet current and anticipated stafng needs.Evaluated selection and testing techniques by conducting research and follow-up activities and conferring with management and supervisory personnel.Received and researched questions from supervisors and employees concerning aspects of human resources programs and processes. Participated in industry stafng surveys to identify trends. Assisted HR staff with stafng outreach efforts by attending job fairs.Conducted comprehensive data analysis to support workforce planning, leave projections and trend analysis. Interacted with employees to cover daily stafng requirements. Earned staff condence by protecting and maintaining condentiality of personnel data.Worked closely with HR business partners on pay decisions, policy interpretation and job evaluations.Attended training programs to obtain knowledge of trends, developments and best practices in stafng.Performed variety of ancillary personnel support functions to facilitate operations.Supported internal teams on stafng projects, serving as stafng subject matter expert.Obtained information on work history, training, education, and job skills.Evaluated selection and testing techniques by conducting research and follow-up activities and conferring with management and supervisory personnel.Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms.Developed and implemented recruiting strategies to meet current and anticipated stafng needs.Provided management with information and training related to interviewing, performance appraisals, counseling techniques, and documentation of performance issues.Performed searches for qualied job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting rms, and employee referrals.Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns. Contacted job applicants to inform of application status. Advised management on organizing, preparing, and implementing recruiting and retention programs.Evaluated applicant qualications and eligibility for specied licensing, according to established guidelines and designated licensing codes. Scheduled and conducted new employee orientations. Developed and implemented personnel policies and procedures. Scheduled and administered skill, intelligence, psychological and drug tests for current and prospective employees. Analyzed employment-related data and prepared required reports. Owner/OperatorDecember 2015 - May 2017 Capital Haven Finance, Greensboro, NCHealthcare SpecialistJanuary 2009 - December 2015 Guilford County Health Department, Greensboro, NCEnsured that necessary employment termination paperwork was completed.Qualied job applicants and referred them to managers, making hiring recommendations when appropriate. Administered employee benet plans.Informed job applicants of details such as duties and responsibilities, compensation, benets, schedules, working conditions, and promotion opportunities.Reviewed employment applications and job orders to match applicants with job requirements. Conducted reference or background checks on job applicants. Coordinated with outside stafng agencies to secure temporary employees, based on departmental needs. Hired employees and process hiring-related paperwork. Kept operating expenses low with good business controls. Negotiated contracts and agreements with business partners, vendors, and customers. Developed competitive advantage on market niche. Established and maintained business relationships with local suppliers.Performed detailed nancial analyses to identify and address areas of potential concern.Reviewed nancial statements, sales reports, and other performance data to measure productivity.Set and implemented strategic goals and initiatives to align company with mission, values, and vision.Set prices and credit terms for goods and services, based on forecasts of customer demand. Communicated well with patients to identify and attend to needs. Interviewed patients and families to identify problems relating to care.Followed doctor's treatment plans to schedule follow-up appointments. Updated and entered patient information into computer system. Used medical or administrative knowledge to explain policies, procedures and services to patients.Safeguarded medical records to secure patient information and maintain patient condentiality. Disposed of waste and hazardous materials. Prepared charts and pre-admission consent forms. Healthcare AssistantMarch 2005 - January 2009 Moses Cone Hospital, Greensboro, NC Healthcare AssistantJanuary 2002 - March 2005 Kindred Hospita, Greensboro, NC Coordinated patient care with other healthcare and support professionals. Assisted patients in completing new patient health history forms.Recorded patients' medical history, vital statistics, and test results in medical records.Explained treatment procedures, medications, and physician instructions to patients.Helped patients use bathroom or commode and assisted patients with incontinence. Collected laboratory specimens to prepare for testing. Assisted in providing health care services to patients under the supervision of registered nurses. Interviewed patients to obtain medical information and histories. Performed wound care and dressing changes.Recognized and reported abnormalities and changes in patients' health status to nursing staff. Administered medications to clients at scheduled times. Encouraged patients to maintain independent living with personal care assistance.Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained patient condentiality and protected patient rights. Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms.Answered patient call signals, signal lights or bells to determine patient needs. Recorded height and weight of patients.Communicated with patients to determine need for assistance or social and emotional support.Gathered information from nurses and physicians about patient condition and treatment plans.Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers. Adjusted oxygen levels to verify patient comfort. Checked vital signs and recorded intake information to monitor patient stability. Cleaned and sanitized patient rooms and examination rooms.Explained treatment procedures, medications, and physician instructions to patients.Prepared treatment rooms for patient examinations, keeping rooms neat and clean throughout shift.Recorded patients' medical history, vital statistics, and test results in medical records.Recognized and reported abnormalities and changes in patients' health status to nursing staff. Collected laboratory specimens to prepare for testing. Assisted in providing health care services to patients under the supervision of registered nurses.Encouraged patients to maintain independent living with personal care assistance.Cleaned and sterilized instruments and disposed of contaminated supplies. Administered medications to clients at scheduled times. Interviewed patients to obtain medical information and histories. Performed wound care and dressing changes. Maintained patient condentiality and protected patient rights. Reminded patients to take medications and nutritional supplements. Collected blood samples and body uids to prepare for diagnostic testing.Answered patient call signals, signal lights or bells to determine patient needs.Provided information, such as directions, visiting hours, and patient status information to visitors and callers.EDUCATIONHigh School DiplomaApril 2002Conerstone Christian, Townsend, GACertication in Underwriter /LoansMay 2012Central Piedmont Community College, Charlotte, NC Associate in Arts (A.A.) in Human Resources Management Kaplan University, onlineREFERENCESPreston Bryant  Kindred HospitalCEOPHONE NUMBER AVAILABLEEMAIL AVAILABLEMarlon Hamilton  Ricoh USAHiring ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEFriendCo-workerAngelic Griffen  WwwafcosteelAdministrative AssistantPHONE NUMBER AVAILABLEEMAIL AVAILABLECo-worker /friendAWARDS Ricoh Award ( Team Player) Ricoh Award (Leadership) Ricoh Award (Hard Working) Ricoh Award ( Strong Communication Skills) Kindred Hospital Caring Award

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