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Click here or scroll down to respond to this candidateCandidate's Name
HOSPITALITY MANAGEMENTDynamic and people-oriented professional with Street Address +years of experience within Hospitality Managementpossessing strong leadership skills and a passion for creating memorable guest experiences.EXPERIENCE2021 - 2023 ASSISTANT GENERAL MANAGERGlenPharmer2019 - 2021 ASSISTANT MERCHANDISING MANAGERLowe's Home Improvement2016 - 2018 ACCOUNTING MANAGERMagna Hospitality Group LC2014 - 2016 DIRECTOR OF SALES AND MARKETINGCrestwood Country Club2013 - 2014 CONTACT CENTER SPECIALISTRBS Citizens Bank2009 - 2013 EVENT OPERATIONS MANAGERKirkbrae Country ClubEDUCATION2007 - 2012 BUSINESS MANAGEMENTRhode Island CollegeEMAIL AVAILABLEPHONE NUMBER AVAILABLE9 Hillside Ave, Attleboro, MA 02703SKILLSLANGUAGESEnglishNativePortugueseAdvancedSpanishIntermediateCreated/Prepped/Executed/Updated Seasonal BarMenus using only products we had in house, with the farm to table concept.Proved to be a good team-player with the management team by providing innovative solutions, introduced new concepts, actively negotiated and resolved differences and employed a constructive criticism approach.Surpassed prior year sales month after month. Stayed on top of weekend specials both FOH & BOH with social media to entice guests.Planned events or incentives on days with light business demand to increase saleCreated and managed budgets to control costs andmaximize profitability.Implemented new training programs to improve staff performance and productivity.Managed a team of 15 employees to ensure smoothoperations and excellent customer service.Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.Educated Staff and demonstrated the effective use of Lowe's selling and service mode to a staff of 10.Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness.Accountable to Product location space accuracythrough SIMS execution and feedback during reset and service executionManaged the accounting function for a portfolio of 4 hotels.Responsible for the preparation of monthly financial packages, bank reconciliations, and sales tax returns.Maintained relationships with property generalmanagers and department heads to uphold corporatestandards and facilitate financial deliverables in a timely manner. Additionally would assist with annual budgets, forecasts and negotiating service contracts.Provided account analysis for balance sheet, income, and expense accounts.Delivered accounting support to the CAO and VPs of Operations on a routine basis. As well as providing support to external auditors during reviews and audits.customer serviceorganizational skillsproblem-solving leadershipcommunication teamworktime managementattention to detail multitaskingadaptabilityDeveloped genuine relationships with clients, vendors and teammates by identifying their needs and providing solutions that exceed their expectations.Created, edited and executed all marketing material including flyers, menus, and contracts.Coordinated and conducted site tours for potential clients for all types of events.Organized all event details with the client, including menu selection, vendor referrals, personalized timeline and set up.Created banquet event orders and communicated with outside vendors and internal operation staff.Provided superior customer service and solutions in an efficient manner.Offered appropriate sales options and recognized cross sell opportunities to increase customer satisfaction and enhance customer relationships.Processed transactions accurately recording andupdating actions and outcomes against customerrecords.Maintained knowledge of products, services, andpromotions.Navigated through several bank systems to ensurequality, service and all clients needs were resolved.Organized the set-up, scheduling and service of all functions to meet guests expectations.Coordinated the hiring, training, reviews and scheduling of the event staff.Processed linen orders, payroll and inventory ofequipment and supplies.Synchronized timing of banquet activities by verifying details with the Executive Chef on an ongoing basis.Inspected banquet rooms and took appropriate steps to ensure facilities are in excellent conditions at all times.Managed food and beverage service provided duringbanquets and meetings; ensuring the quality of food and beverage services satisfied the client. |
