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Click here or scroll down to respond to this candidateCandidate's Name
Gastonia; NC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEDetail-oriented and proactive Account Manager with 7 years of experience in the packaging industry. Adept at managing client accounts, coordinating project workflows, and ensuring the timely delivery of packaging solutions. Proven ability to support sales teams, optimize processes, and enhance client satisfaction through effective communication and problem-solving skills. Detail-oriented and proactive EXPERIENCEIcons America LLCAccount Manager November 2023 CurrentDeveloped and managed relationships with key accounts, achieving a 20% increase in client retention and a 15% growth in annual revenue for existing accounts.Coordinated with the production team to ensure timely delivery of packaging solutions, meeting or exceeding client expectations.Conducted competitive analysis to identify existing business opportunities.Negotiated contracts and pricing with clients, optimizing margins and ensuring profitability.Delivered detailed reports and presentations on account performance and market insights to senior management.TricorBraun IncAccount Coordinator September 2018 November 2023Delivered exceptional service, consistently surpassing customer satisfaction targets.Utilized strategic questioning techniques to uncover client needs and requirements.Verified production specifications to ensure accuracy and adherence to client requirements.Planned and managed inventory forecasts to align with production schedules and demand.Handled order processing, customer follow-ups, and ensured timely delivery and invoicing of goods.Addressed and resolved customer complaints, coordinating with internal teams to implement solutions.Facilitated clear communication of assignment details between team members and departments. 2Managed and updated pricing on a monthly or quarterly basis to reflect current market conditions.Organized and coordinated meetings and calls for team reviews and customer interactions.Established and met branch goals for assigned accounts, driving performance and success.Reviewed and analyzed vendor quotes and costs to ensure competitive pricing and cost-effectiveness. CTL Packaging IncCommercial Assistant October 2016 September 2018Provide general administrative assistance to the commercial team, including managing schedules, handling correspondence, and preparing reports.Act as the point of contact between clients, vendors, and internal teams, addressing inquiries, resolving issues, and facilitating communication.Manage order entries, track order status, and ensure accurate and timely fulfillment of customer requests.Maintain and update customer and vendor databases, ensuring data accuracy and completeness.Prepare and analyze sales and performance reports, providing insights and recommendations to support business objectives.Monitor and manage inventory levels, coordinate with suppliers, and ensure stock availability aligns with demand forecasts.Oversee the billing process, prepare invoices, and handle payment follow-ups to ensure timely and accurate financial transactions.Assist in organizing and coordinating commercial events, trade shows, and client meetings.Address and resolve customer issues and complaints, providing exceptional service and support to enhance customer satisfaction.Maintain and organize commercial documentation, including contracts, agreements, and correspondence, ensuring proper filing and retrieval.Assist the commercial team with various tasks and projects as needed, contributing to the overall efficiency and effectiveness of the department.ABOUT MEGaston College 2009 Business Administration; Bilingual fluent English/ Spanish. Eager to contribute my organizational skills and proactive approach to your company as a valuable team member. |
