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Title Customer Service Team Members
Target Location US-WY-Cheyenne
Email Available with paid plan
Phone Available with paid plan
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Proficient, Reliable, Team Player and I wear many hats!Cheyenne, WYEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceBusiness Manager, Accounting Admin, Admissions Representative, Medicaid Billing SpecialistAdaptive Nursing & Healthcare Services-Cheyenne, WY January 2018 to May 2024 Maintained compliance with applicable federal, state, and local regulations, to include HIPAA and resident rights, and all New Perspective policies. Maintained community employee records. Ensured time submitted for bi-weekly payroll processing is accurate. Provided onboarding of team members and ensure completion and compliance with all training requirements. Trained team members on the Learning Management System and all other applicable software applications. Sent, received and recorded of resident payments using Yardi. Processed Medicaid/Medicare Billing in State Provider Web Portal, assured accuracy and claims that denied. Maintained Petty Cash for Company Captured all vendor payables in systems and maintained vendor relationships to ensure accuracy. Handled all accounting and business office activity (monthly resident billing/accounts receivable, accounts payable, Overseen collections of resident invoices. Supervised concierge team members to ensure that performance expectations are met and all established policies and procedures are followed. Screened, interviewed, hired, trained, disciplined, and terminated concierge team members. Provided timely performance evaluations of concierge team members. Assisted in promoting positive Family Communication. Communicated and interacted with residents, families and team members in a kind, respectful and effective way. Champion hospitality and delivered excellent customer service to residents, families, visitors, and vendors. Attended and participated in all required training, team meetings, online learning resources, and others as required.Retail Reset MerchandiserRMSI Retail Merchadising Solutions Inc-Northern Colorado July 2016 to May 2024 Managed inventory on numerous products as a merchandiser and placed new orders with the seasonal inventory management associate when necessary. Remodeled Wal-mart move isles reset mods build fixtures help store stock merchandise Operated in Lowe's, Wal-Mart, other grocery and big box stores Price tagged itemized, rotated, and placed POS materials for products on shelf. Maintained full distribution on existing SKUs and ensure signs are in placed and placement of new items at all assigned stores. Position require ability to communicate effectively both with ASM management and customers. Communicated internally to ASM management and externally with customers regarding project status and completion. Overseen order fulfillment. Assured product was ordered, shipped and received and assured out of stock product was received. Coordinated effectively with other Pepsi employees from different departments to ensure quality customer service. Job duties included meeting shelving and merchandising goals in assigned territory while coordinating and maintaining all merchandising events in assign territory. Maintain distribution on SKU's and make sure the signage was in its correct place. Obtained plans (POG's) from display designers or display managers, and discuss their implementation with clients or supervisors. Rearranged shelves/gondolas according to POG. Initiated interactions with consumers in stores to understand their needs and fill their needs with Scotts' products. Train new hires to do resets and remodels for Acosta and Kroger. Implemented new plan o grams by way of store resets for some Kroger supermarkets including relocating of electrical devices.Property Manager/Office AssistantArsenio Lemurs Holdings, LLC-Laramie, WYMay 2010 to July 2016 Overseen and managed all designated buildings/properties Coordinated maintenance and inspections to ensure all laws and codes are in compliance Assisted tenants with the application process and background checks Collected rent Resolved property complaints and schedule repair work Paid property taxes, mortgages, insurance and maintenance costs Assessed applications in accordance with anti-discrimination laws Documented property interior and exterior with each new move in and move out Overseed security Prepared annual expense reports Marketed vacant properties Managed leasing team Processed Accounts Payable and RecivablesReceptionist / Accounts Payable / Customer Service / Administrative Assistant Check Mark, Inc-Fort Collins, COFebruary 2005 to May 2010Answered all incoming calls and routed calls to appropriate employee or department. Served as company's first point of contact. Coded invoices to correct GL account, ran weekly A/P run for owner to review, and communicated with vendorsProcessed customers' orders, created invoices, and emailed and mailed out correspondence. Shipped products - software, tax forms, blank checks, envelopes, and manuals. Performed administrative duties pertaining to office and supplies.Printing, copying and spiral binding of software manuals for customers and employees. Assisted owner in financial affairs and appointments and processed Income Tax returns Receptionist / Accounts Payable/Customer ServiceGardner Signs-Loveland, COFebruary 2003 to January 2005 Processed invoices from various locations for payment, providing assistants to managers when required.  Contacted banks regarding any financial inquiries, handling all telephone inquiries relating to accounts payable.  Corresponded with vendors, documenting all accounts payable transactions. Compiled management reports and assisted with audits and completed balance sheets reconciliations. Collected all invoices and obtained proper approval for payment. Welcomed all potential employees, scheduled interviews, processed applications, data entry, processed employee expense reports Accounting Assistant IIMessage Media-Boulder, COFebruary 1997 to January 2003 Kept financial records up-to-date Processed business transactions Handled all employee expense accounts - sales agents and managers Maintained and distributed corporate American Express cards to employees Audited expense reimbursements and cut bi-weekly reimbursement checks Handling bookkeeping and following accounting best practices Fact-checking invoices for payment and processing Maintained sales ledger and general ledger Prepared, fulfilled, and distributed employee checks Prepared and approved POS Monitored vendor statements, wire transfer requests, and other transactions Assisted the accounting manager with audits, forecasts, and other fiscal planning Posted customer checks, vendor payments, and ACH payments Corrected and modifying inaccurate files and records Assisted in account analysis and account coding Reconciled account balances Processed billing adjustments and refunds Collection phone calls and e-mails as needed Assisted the financial department, other assistants, and the accounting manager as needed Filed, mailed, and other duties as neededEducationCertificate in Medical Billing and CodingUltimate Medical Academy - RemoteJuly 2010 to August 2011Associate's degree in Business AdministrationUniversity of Colorado at Boulder - Boulder, COAugust 1990 to May 1992Skills Well organized and experienced with Microsoft Word and Office Suite Types 60 WPM Customer service oriented and committed to ensuring optimal client outcomes Excellent organizational skills, accuracy and attention to detail highly skilled in drafting documents and communication Strong written, verbal, and interpersonal skills for effective communication and documentation. Proficient in Oracle Accounting, QuickBooks, ADP Data Entry, AR/AP, Accounting Payroll Administration, and HR Procedures. Hands-on team member who is known for going the extra mile familiar with web based content management system: highly skilled in drafting documents and communications Willing to relocate: Anywhere Authorized to work in the US for any employer Microsoft Powerpoint Data Entry (5 years) Customer Service (5 years) Computer Skills (10+ years) Merchandising (2 years) Sales (2 years) Oracle (1 year) Microsoft Word (5 years) QuickBooks (1 year) (2 years) Sage (1 year) Accounts Payable (5 years) Payroll (1 year) Invoicing (5 years) Receptionist (10+ years) Shipping & Receiving (5 years) Planograms Medical Billing Insurance Verification (3 years) Balance Sheet Reconciliation Accounting (10+ years) Account Reconciliation General Ledger Reconciliation General Ledger Accounting (5 years) Journal Entries Auditing Bank Reconciliation Tax Experience Office Management Sales Experience (3 years) Microsoft Dynamics GP Financial Report Writing JD Edwards Event Planning Financial Statement Preparation SAP Microsoft Excel Data Collection Databases (6 years) Documentation review Administrative experience Customer service Medical billing (2 years) ICD-10 (2 years) CPT coding (1 year) ASME codes & standards HCPCS (2 years) Pricing (4 years) SOX Forecasting GAAP Analysis skills Mergers & acquisitions Data mining Customer support Microsoft Access Google Suite Time management Accounts receivable (7 years) Bookkeeping 10 key calculator Multi-line phone systems HIPAA Restaurant experience Zendesk VoIP Word processing Accounting software (10+ years) Paychex Pivot tables Research Social media management English Accounting (2 years) Payroll Construction Accounts payable (10+ years) Microsoft Outlook (5 years) Communication skills SharePoint ERP systems Sage Banking Financial Analysis Computer skills Medical billing (1 year) Visio Google Docs Medical terminology Windows Merchandising Power BI Adobe Acrobat Marketing Salesforce Trello Computer Networking Microsoft Outlook (5 years) Medical Coding LIHTC Property management Yardi Google Docs Microsoft Access SharePoint Bookkeeping Customer service Budgeting Typing Accounting Accounts receivable Accounts payable Supervising experience Windows ERP systems Salesforce Front desk Google Suite Clerical experience Cash handling Cash register Live chat Office management QuickBooks Conflict management Document management Software troubleshooting Planograms Tax experience Sales Account management Cold calling Customer relationship management Mobile devices Outside sales Telemarketing HIPAA Medical terminology EDI Merchandising Leadership Analysis skills Relationship management CarpentryCertifications and LicensesCertified Payroll ProfessionalJuly 2023 to PresentCurrently going to school for Bookkeeping and will be done in February Driver's LicenseJune 2019 to July 2035CPR CertificationApril 2021 to June 2024AssessmentsCustomer service  ProficientFebruary 2022Identifying and resolving common customer issuesFull results: ProficientSales skills  ProficientApril 2022Influencing and negotiating with customersFull results: ProficientAttention to detail  ProficientDecember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCall center customer service  ProficientMarch 2022Demonstrating customer service skills in a call center setting Full results: ProficientData entry: Attention to detail  ProficientMarch 2022Maintaining data integrity by detecting errorsFull results: ProficientFiling & organization  ProficientFebruary 2024Arranging and managing information or materials using a set of rules Full results: ProficientSales skills  ProficientOctober 2022Influencing and negotiating with customersFull results: ProficientAttention to detail  ProficientOctober 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientAdministrative assistant/receptionist  CompletedFebruary 2024Using basic scheduling and organizational skills in an office setting Full results: CompletedCustomer focus & orientation  ProficientFebruary 2022Responding to customer situations with sensitivity Full results: ProficientMedical billing  ProficientMarch 2022Understanding the procedures and forms used for medical billing Full results: ProficientBasic maintenance and repair  ProficientAugust 2022Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: ProficientSales fit  ProficientSeptember 2022Measures the traits that are important for success in sales positions Full results: ProficientCleaner fit  ProficientMarch 2024Measures the traits that are important for successful cleaners Full results: ProficientWork style: Reliability  ProficientJanuary 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientPrinciples of accounting  ProficientMarch 2024Preparing financial records according to federal policies Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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