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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service AssociateEssex, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a challenge as an Customer Service Associate in an organization that will effectively utilize my experience and offer opportunity for career growth. Highly dedicated and dependable with a stellar work ethic and history working in a office and warehouse atmosphere. Adept multi tasker able to handle a number of tasks with thoroughness and efficiency.Willing to relocate to: Middle River, MD - Essex, MD - Rosedale, MD Authorized to work in the US for any employerWork ExperienceRestoration TechnicianFRSTeam by Cappys - Baltimore County, MDSeptember 2022 to PresentWhen our drivers would bring back customers property into our warehouse and it was inventoried into our system I would start cleaning the property, removing debris, and begin repairs if needed. I would determined after cleaning items if they would.be salvaged or not. Pictures were taken of the items for customer's insurance companies to have. Once items were repaired or cleaned then I would box clothing items of what customers were needing for emergencies. Once boxed they would be delivered by our drivers.Lead Custodian/Warehouse AssociateBelts Business Center - Baltimore, MDJanuary 2017 to March 2022 Perform general routine custodial duties to include dusting, mopping, vacuuming, cleaning restrooms while restocking paper and soap supplies, cleaning surfaces with disinfectant and emptying trash. Clean and maintain all driveways and parking lots of assigned areas. Trainer for incoming employees for janitorial positions at our 2 facilities. Repalletized product coming off of inbound deliveries to the correct tie-high. Kitted smaller items into poly bags then created labels to customers going either USPS ground/First Class or FedEx ground.DispatcherJMTaylor Inc - Baltimore, MDFebruary 2015 to January 2017 Ability to multitask when needed. Geographical knowledge to ensure service technicians get to their destination and to ensure better scheduling. Providing a positive high energy level towards customers and service technicians. Ability to take emergency calls at night and dispatch to on-call service technicians. Scheduled service policy holders preventive maintenance routines. Customer Service RepresentativeCMD - Baltimore, MDDecember 2011 to October 2014 Managed customer accounts Resolved customer issues Worked in the inbound call center Assisted customers via live chat Responded to inquiries and issuesDispatcherConn-x - Baltimore, MDMarch 2006 to December 2011 Maintain integrity and technical support to consumers in need. Made necessary corrections in paperwork before sent out for review from inhouse. Created schedules on Microsoft Excel for other dispatchers to ensure fair hours of employment. Work as a team member to finish any remainder of work opened. EducationHigh School DiplomaChesapeake High School - Baltimore, MDJune 2004Skills Attention to detail Multitasking People skills Strong Communication Skills Critical thinking skills Facilities Maintenance Custodial Experience Technical Support Cleaning Experience Microsoft Word Microsoft Office Microsoft Outlook Adobe Photoshop Cleaning Sanitation Janitorial experience Heavy lifting Sewing Sewing machineCertifications and LicensesPallet Jack CertificationAssessmentsSpreadsheets with Microsoft Excel ProficientAugust 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientWork style: Reliability ProficientFebruary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientBasic computer skills ProficientMarch 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientSales skills ProficientJune 2022Influencing and negotiating with customersFull results: ProficientCleaner fit ProficientFebruary 2022Measures the traits that are important for successful cleaners Full results: ProficientWarehouse safety ProficientApril 2022Using safe practices in a warehouse settingFull results: ProficientCall center customer service ProficientAugust 2022Demonstrating customer service skills in a call center setting Full results: ProficientAdministrative assistant/receptionist Proficient September 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientAttention to detail ProficientJune 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service ProficientMarch 2022Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
