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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Small Farm RoadMukwonago, WI Street Address
PHONE NUMBER AVAILABLEProfessional ObjectiveActively seeking a customer service opportunity where I can optimize my problem solving and organizational skills to contribute to customer satisfaction Professional ExperienceSouthwest Airlines Milwaukee, WIJanuary 2009 Present Provided customer service by using active listening and effective interpersonal skills in a friendly, courteous and professional manner Handle all aspects of the customers travel experience including: ticketing, check-in, boarding, and baggage service Communicate to customers when a flight has been delayed or cancelled and work to improve efficiency and productivity re-accommodate them Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers Maintain Southwest brand standards and consistency in the ground experience Identify opportunities to improve customer experience and increase satisfaction Implemented training to improve efficiency and drive profits Ensures FAA, Airline, and Airport regulations are followed at all times Enforced safety/security measures and protected sensitive zones Prepared variety of different written communications, reports and documents Improved operations through consistent hard work and dedication Additional duties as assigned by ManagementProfessional SkillsTraining and DevelopmentDependable and ResponsibleAnalytical and Critical ThinkingPlanning and CoordinationOrganization and Time ManagementDe-escalation TechniquesUpselling Products and ServicesCustomer Account Management |
